Job Title

IT Support Consultant

South Africa, Gauteng
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Market Related
Area: South Africa, Gauteng
Sector: IT / Computers / Software
Posted: 10 July 2024

Job Details

Duties and responsibilities:

  • Perform troubleshooting to diagnose and resolve problems for our Clientele.
  • Installing, maintaining, and repairing hardware & software components for all clients as well as the organization’s computers. Support to these systems can be through remote access or site visits as needed by management teams within their company.
  • Respond to daily end user support requests, such as hardware, software, peripheral, mobile device, cloud connectivity and VOIP phone issues for both on-site and remote users
  • Support, document, monitor, configure, and administer the Atera IT Help Desk.
  • Develop and maintain local networks in ways that optimize performance.
  • Analyse help desk tickets and/or IT Service data and recommend customer service improvements.
  • Develop training materials and procedures or provide training to end users and IT Support Technician staff when needed.
  • Assist with the assessment, development, implementation, and support of new projects.
  • Diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
  • Provide assistance on the use of software and hardware.
  • Ensure security and privacy of networks and computer systems.
  • Maintain an inventory of technology resources including location, when moved, and any maintenance or setup issues.
  • Installation and management of Ubiquiti, Mikrotik and other Wireless Devices on Sites.
  • Perform other duties and responsibilities as assigned.

Required Knowledge, Skills, and Abilities

  • Knowledge and Experience on operating systems including Windows and Mac.
  • Knowledge of local area networks, Wireless infrastructures and communications equipment.
  • In Depth Knowledge and Experience Configuring and Managing Ubiquiti, Mikrotik and various Enterprise Networking Equipment.
  • Managing Office 365 Business Environements.
  • Managing Onedrive Support and Sharepoint rights assignment.
  • Configuring and Managing Firewall Equipment will be advantageous.
  • Knowledge on Setup and Configuration of Desktop and Multi Function Printers.
  • Sufficient technical knowledge to undertake problem resolution of equipment hardware and software issues to identify the cause of errors/defects.
  • Ability to analyse information and evaluate results to choose the best solution and solve problems.
  • Ability to develop constructive and cooperative working relationships with others.
  • Ability to create and maintain technical documentation in written or electronic form.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Excellent oral and written communication skills necessary to maintain professional communications with people inside and outside the company environment as necessary.
  • Excellent interpersonal skills and an end-user customer service orientation.
  • Must have a valid Driver’s License with an acceptable driving record

Qualification Standards

  • Matric
  • A+
  • N+
  • MCP, MCSE or Equivalent Diplomas in information technology
  • Minimum of three years of related experience working as a technical support technician or help desk engineer in a corporate environment.