Job Title

IT Support Technician

South Africa, Gauteng
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R37500 - R37500 Per Month
Area: South Africa, Gauteng
Sector: IT / Computers / Software
Posted: 2 July 2024

Job Details

SPECIFICATION

The IT Technical Support Engineer is responsible for providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting, recommending solutions tailored to client needs, and ensuring the efficient and effective use of technology within client organisations. Our company offers the following services IT, wirless and Networking, digital security and cloud. 

KEY PERFORMANCE AREAS, ACTIONS AND KEY PERFORMANCE INDICATORS

  • Client Support and Troubleshooting: Logging of calls, troubleshooting, onsite support when required.
  • System Installation and Configuration: Installation of networks including configuration of firewalls and file-sharing systems, PC setups for clients,Recommending new systems and configurations to meet specific client needs.
  • Client Advisory Services: Providing recommendations for new ways of working and systems, Advising clients on the optimal use of products or services, such Microsoft Office 365, Redstar, Exchange, Lync, and SharePoint services.
  • Administrative duties: Logging Hours worked, Follow call procedures, Booking in PC’s.

Job Requirements:

Minimum Qualifications:

  • Grade 12 
  • A+ Certification
  • N+ Certification will be beneficial but not required

Experience Required:

  • 2-3 years in a technical environment working on PC’s 
  • Experience in teams installing networks, routers and switches

Knowladge and Job spesific skills required:

  • Operating Systems – Windows, Linux
  • Microsoft Products, eg Office 365, Exchange, SharePoint, Lync
  • Knowledge of products such as Redstar would be beneficial
  • Working knowledge of Networking fundamentals including TCP/IP, DNS, DHCP, firewalls, and VPNs.
  • Knowledge of PC hardware, including the ability to perform setups, upgrades, and repairs.
  • Understanding of cybersecurity principles, including the use of antivirus software, firewalls, and other security protocols to protect systems and data.
  • Familiarity with using call logging and ticketing systems to manage and prioritise support requests.
  • Awareness of IT-related regulatory requirements and standards that affect business operations, especially those relevant to data protection and privacy.

Skills Required:

  • Ability to install, configure, and troubleshoot network devices such as routers, switches, and wireless access points.
  • Familiarity with diagnosing issues and replacing defective components.
  • Ability to install and configure software applications, ensure software updates, and maintain software licensing compliance.
  • Skills in documenting processes, call logs, and service reports accurately for future reference and compliance purposes.
  • Excellent time management.
  • Strong attention to detail.
  • High customer orientation.
  • Ability to work effectively in a team.
  • Strong communication skills.
  • Commitment to continuous learning and improvement.