Job Title

Learner Success Manager.

South Africa, Gauteng
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R11000 - R18000 Per Month
Area: South Africa, Gauteng
Sector: Training
Posted: 29 February 2024

Job Details

A business aiming to empower women and girls by teaching them software development and leadership skills is looking for a Learner Success Manager.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

  • Schedule, plan and promote learner group sessions, facilitate sessions and generate peer to peer collaboration and learning opportunities.
  • Deliver learner community content that supports, encourages and enables learner engagement and success
  • Identify potential blockers for learners, and proactively seek to provide solutions to enable progression.
  • Develop and deliver high quality documentation to ensure learners have clear, concise course communications
  • Support seamless onboarding of new learners
  • Be a key, trusted, and supportive contact for learners throughout the entire programme life-cycle working with course facilitators and career coaches to ensure students reach their learning goals
  • Communicate with learners through emails, calls and chat, troubleshooting their issues, answering questions, and proactively tracking and supporting their progress
  • Be confident working with the product team through learner queries and being the voice of the learner internally
  • Facilitate ongoing learner feedback and sentiment through analysing surveys and creating reports
  • Regularly report back on learner experience findings and insights
  • Experiment through iterations with a continuous improvement mindset in order to improve our internal processes and create efficiencies.
  • Provide ongoing alumni support to individuals.

REQUIREMENTS  

  • 2-4 years’ experience
  • Understanding of the digital skills industries, and those which learners will look to be entering
  • Previous experience of working within the higher education sector, with postgraduate level students at all the start or mid career stage
  • Demonstrable experience of management and resolution of complex issues
  • Excellent administration skills
  • Strong Interpersonal skills
  • Strong customer service approach and ethic
  • Coaching training and or qualification is desired but not essential
  • Demonstrate and manage potentially sensitive and personal information with tact and confidentiality