Job Title

Motor Desktop Assessor

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Market Related
Sector: Insurance
Posted: 7 February 2024

Job Details


A position has become available for a Motor Desktop Assessor and will be based in the Motor Claims department at the Parktown offices.



The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.



  • Quote and assess damage against a provided or requested quotation.
  • Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
  • Refer to expert if required.
  • Generate claims report and communicate the outcome with client and intermediary.
  • Determine market value of vehicle for settlement (valuation).
  • Determine outstanding finance details, release settlements and documents to salvage inventory.
  • Authorise for repair, cash, replace or write-off.
  • Complete investigative report.
  • Make notes on systems, process claims and upload documents.
  • Required to load the order amendments.
  • Responsible to sign off the final quantum (FRC).
  • Responsible for posting claims to care.
  • Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
  • Accountable to handle for the following claim types:
    • Driveable non-structural repairs (DNSR)
    • Limited repair on minor structural damage
    • Limited ASR (outer weld on panels)
    • Radio equipment and locks
    • Accessories, tyres, rims
    • Cosmetics
    • Screening of merits
  • Moderate claims from more than R15 000 to R35 000


  • Matric / Grade 12
  • Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.)
  • 3 years’ experience in motor assessing
  • Knowledge and understanding of the audatex system ( Audatex certificate)
  • Technical skills obtained through training and courses in Heavy Haulage would be advantageous


  • Telephonic, negotiation and conflict handling skills
  • Basic business ethics and financial principles related to claims
  • Time management
  • Change management



  • Analytical Thinking
  • Information Seeking
  • Directiveness
  • Initiative
  • Flexibility
  • Customer Service Orientation