Job Title

Regional Sales and Operations Manager

South Africa, Gauteng
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Market Related
Area: South Africa, Gauteng
Sector: FMCG - Fast Moving Consumer Goods
Posted: 26 September 2024

Job Details

Purpose of the Job
To optimise brand standards and profitability of service stations within a geographical area through the development of regional business plans thereby executing the Retail strategy at regional level.

Who You Are:

  • You possess strong interpersonal and communication skills, along with exceptional problem-solving and analytical abilities.
  • You are team-oriented, with a strong emphasis on customer satisfaction and relationship management.
  • You thrive in high-pressure environments, working efficiently with minimal supervision, and excel in managing your time effectively.
  • You have a proven reputation for consistently exceeding performance expectations.
  • You focus on operational excellence and are highly disciplined in executing tasks.
  • You are able to critically think apply yourself when faced with complex scenarios

What you will have done before:

Baseline:

  • NQF Level 7 (Degree in Marketing, Sales, Finance, Business or related)
  • 10 years’ experience in Retail Sales & Marketing, including people management, franchise & FMCG.

Advantageous:

  • Experience in managing a Sales team
  • Experience in managing a business department

 

What will you be doing:

FINANCIAL PERFOMANCE

  • Drive regional profitability and sales through Retail initiatives with the sales team.
  • Manage sales forecasts to meet or exceed targets.
  • Turn around underperforming sites in your region.
  • Contribute to the National Sales Capex/Opex plan and develop the regional budget.
  • Ensure accurate budget indicators for tracking and controlling the regional budget.
  • Monitor and report on monthly Capex/Opex spend and budget variances.
  • Authorize expenditures within assigned limits.

 
BUSINESS PROCESSES

  • Develop and implement regional and area-specific business plans with the team.
  • Monitor performance against targets; develop contingencies to meet operational goals (e.g., RSD, NPS, Planograms, ROI).
  • Ensure Retail Standards Compliance by managing audit findings and adherence to CPA regulations
  • Manage dealer selection in line with regional targets and review quarterly dashboard results.
  • Implement corrective action plans and ensure monthly call plans are in place.
  • Define call plan objectives and compile monthly reports.
  • Ensure strategy roll-out and identify sites for upgrade.

 
CUSTOMER SUPPORT AND STAKEHOLDER ENGAGEMENT

  • Manage the relationship between Engen and dealers in your specific region through active participation in RAC and GAP meetings
  • Ensure Regional Sales and Operations alignment with customer and stakeholder policy procedure.
  • Engage internal customers and stakeholders on service delivery needs for your specific region and ensure that related SLAs are in place and adhered to.

 
STAFF DEVELOPMENT AND MANAGEMENT

  • Ensure HR process compliance in the region
  • Engage in talent management by developing Individual Development Plans (IDPs)
  • Manage staff performance through contracts, reviews, and talent discussions.
  • Enhance team effectiveness through knowledge transfer and skill development.
  • Foster team building through coaching and mentoring.

 
HSEQ COMPLIANCE

  • Coordinate HSEQ compliance for your region by communicating procedures to staff and dealers.
  • Enforce and model adherence to ENGEN’s HSEQ policies and values
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