Job Title

Retail Concierge Sales Agent

Gauteng
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R11500 - R11500 Per Month
Sector: FinTech
Posted: 2 February 2024

Job Details

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for Concierge Sales Agents. This multi-functional role provides an excellent opportunity for an experienced individual with Outbound sales, E-commerce and Superior Customer Service experience.

 

DUTIES AND RESPONSIBILITIES

  • To act as the primary point of contact for e-commerce clients, answering phone and e-mail enquiries, resolving complaints and processing applications in an efficient and timely manner.
  • To meet the set standards of productivity and quality in the department to achieve set KPIs and financial targets.
  • To provide superior customer service across all communication channels.
  • To be familiar with all e-commerce system application processes.
  • To have an in-depth knowledge of the products to enable you to impart this information to all customers on-line as well as telephonically.
  • Good understanding of company rules and policies.
  • To actively engage with stakeholders to ensure that all requests from customers are managed accurately and timeously.
  • To assess and establish the next actions required relating to submitted applications.
  • Proactively engaging with customers providing feedback on applications submitted.
  • Contacting and following up with customers to request additional documentation and information required for applications.
  • To accurately and with a high level of customer service in mind relay positive and negative decisions to clients.
  • Dealing with requests from new or existing customers.
  • Contribute to a positive team and working environment.
  • Ability to multi-task, dealing with new, in progress and decisioned applications in a structured and focussed manner.
  • Ability to work with strict turn-around times ensuring a superior customer experience.
  • Provide detailed feedback gained from customer conversations.
  • Leverage of data and pre-approved offers to support the Sales channel.

REQUIREMENTS

  • Matric.
  • Strong sales experience critical.
  • 3-5 Years Outbound Sales Call Centre experience.
  • Financial services experience (advantageous) Job related knowledge & skills.
  • Microsoft Office, with proven Excel skills.
  • Advanced business writing skills.
  • Advanced conversational skills.
  • Typing skills (minimum 30 words per minute).
  • High level of Sales skills.
  • Creative, innovative, and resourceful thinking.
  • Comfortable navigating and providing online support where required.
  • Ability to converse in multiple languages as an advantage, especially due to the nature of customers.

Key requirements for this position include:

  • High level of attention to detail.
  • A strong attendance, reliability and punctuality record.
  • A strong work ethic and proven track record of being proactive and using initiative.
  • Be pro-active in planning and organising daily tasks (understanding and meeting turn-around time targets).
  • Proven experience dealing with E-commerce applications.
  • A clear understanding and proven delivery of Customer Service and Sales.
  • A positive and flexible approach, ready and willing to do anything to get the job done.
  • Ability to deal with difficult customers and situations in a professional and customer service focussed manner.
  • Drive and commitment to making a success.
  • Shows strong interpersonal and team working skills, able to communicate successfully with a wide variety of people across all levels of the business (Operations, E-commerce Managers and Executives).
  • Ability to work independently and as part of a team, pre-empting and problem-solving issues as needed.
  • Possesses excellent time management and relationship skills able to multi-task and prioritise tasks effectively.
  • Driven and self-aware.