Job Title

Technical Support Service Agent

South Africa, Gauteng
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R10000 - R15000 Per Month
Area: South Africa, Gauteng
Sector: Telecommunications / ICT/ Fibre
Posted: 29 February 2024

Job Details

Job title:              Technical Support Agent  

Reporting to:     Technical Service Manager  

Job Purpose:     

Clear Access is a full-service Internet Service Provider (ISP) and Fibre Network Operator (FNO). We design, implement, manage and maintain business and residential connectivity solutions.

The Technical Support Agents are the central point of contact for all customer incidents and service requests. The role of our agents is to provide first-line support for all our residential and business customers. Assisting our clients, and logging their requests are imperative to providing customer satisfaction and continuous service delivery demands. Technical Support Agents work in a dynamic, fast-paced environment which provides services via the phone, through e-mail, remote desktop, etc.

 

Responsibilities:

  • Assist our clients with logging any IT related incidents when called upon.
  • Assist our clients telephonically or remotely with connectivity issues.
  • Escalate any unresolved queries to higher level support.
  • Maintain a first-class/professional level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical clients.
  • Accurately record, update and document requests using the IT service desk system.
  • Be willing to attend internal training, if and when necessary, to keep up to date with the latest technology and internal system processes.
  • Work well in a team and remain highly motivated and driven to accomplish your roles and responsibilities.
  • Will be required to work shifts.
  • Any other duties that may be required by Clear Access.

 

Requirements:

  • Grade 12
  • A+, N+, MiroTik (MTCNA), beneficial but not a requirement
  • Background in telecommunications (Internet Service Provider)
  • Any other IT qualifications will be beneficial but not a requirement.
  • Drivers Licence
  • Own vehicle/transport

 

Remuneration:

R 10 000.00 – R 14 000.00