Transport Coordinator

job overview

We are seeking a dynamic and experienced Operations Manager to join our team at [Transport Company Name]. The ideal candidate will have a strong background in the transport industry, a go-getter attitude, and the technical skills required to excel in a fast-paced environment. As an Operations Manager, you will be responsible for overseeing daily operations, managing tracking systems, coordinating with drivers, and ensuring excellent client service.

You will:

• Manage Daily Operations: Oversee day-to-day operations of the transport department to ensure efficiency and effectiveness.
• Driver Coordination: Arrange and schedule drivers for trips, ensuring optimal routes and timely deliveries. Manage driver availability and resolve any issues that may arise.
• Trip Booking: Book and manage trips, ensuring that all logistics are handled efficiently and that all relevant information is communicated to drivers and clients.
• Client Communication: Keep clients updated on the status of their shipments, address inquiries, and resolve any issues promptly to ensure high levels of customer satisfaction.
• Tracking Systems: Utilize and manage advanced tracking systems to monitor fleet performance, route efficiency, and delivery statuses. Ensure accurate and timely updates.
• Technical Proficiency: Leverage technology to streamline operations, including the use of transport management software and other relevant tools.
• Problem Solving: Quickly identify and resolve operational issues, including handling disruptions, delays, and other challenges that impact service delivery.
• Team Leadership: Foster a positive and productive work environment, providing guidance and support to team members. Encourage a proactive approach and continuous improvement.
• Compliance: Ensure all operations comply with industry regulations, company policies, and safety standards.
• Attention to detail of load confirmation and verify capacity of load with the client.
• Compile daily transport reports and records.
• Develop and maintain good relationships with our Transport partners.
• Have the ability to handle complexity in a fast-changing environment.

Qualifications:

• Experience: Minimum of 5 years of experience in the transport industry, with a proven track record in an operations management role.
• Technical Skills: Proficient in using tracking systems, transport management software, and other relevant technology.
• Communication: Excellent interpersonal and communication skills, with the ability to interact effectively with clients, drivers, and team members.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to resolving issues.
• Organizational Skills: Exceptional organizational abilities, with attention to detail and the capacity to manage multiple tasks simultaneously.
• Personality: Strong personality with a go-getter attitude, able to thrive in a fast-paced and dynamic environment.