Vendor Liaison Officer

An online payments platform is looking for a Vendor Liaison Officer in Sandton. The VLO is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel`s performance, processes, and products to meet established standards.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• Creation of MIS on daily basis; ATM uptime, trouble shooting, remedial measures.
• Quality control; measuring customer satisfaction by analysing the complaints and taking remedial measures.
• Handle client escalations and work with internal and client teams and resolve within short time frames, preferable within sunset.
• Ensure the ATM Availability is achieved daily and come up with solutions to address repeat/chronic ATM failures.
• Have a documented month end plan to ensure service levels are high.
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• Stake holder management
• Accountable for vendor management and deliverables. This can include services, licensing, validating the invoices, and vendor management activities.
• Manage and track overtime, ensure vendor staff rosters are in place to reduce /eliminate overtime.
• Manage the flow of work including projects & production fixes assigned to the
• ATM channel in accordance with established timelines, budget, quality standards, and/or contractual requirements.
• Process, Risk, Regulatory & Compliance

REQUIREMENTS              

• Matric (Grade 12)
• Degree in business management /commerce /finance advantageous
• Experience in resolving ATM escalations.
• 5 + years’ experience in Cash and ATMs
• Experience in ATM Monitoring & vendor liaison
• Clear criminal and credit record
• Contactable via own mobile phone
• Valid driver’s license
• Must have s Office Suite experience – Word, Excel, MS Project, PowerPoint

Skills & Competencies:

• Risk Management
• Critical Thinking & Sound judgement
• Communication Skills
• Client Focus
• Process Discipline
• Learning Agility