Job Title

Account Executive

United Kingdom, Greater London
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Market Related
Area: United Kingdom, Greater London
Sector: Technology
Posted: 29 February 2024

Job Details

SPECIFICATION

As the Account Manager, you will be responsible for developing long-term relationships with customers, as well as overseeing all campaigns.  You and your team will work to satisfy client needs and requests, respond to their queries in a timely manner and aspire to deliver a positive client experience. You should have excellent communication and time management skills. You must be client-service oriented. Ultimately, you should be able to grow our business by maintaining and supporting of successful long-term client relationships, as well as handling sales queries.

 

Responsibilities

  • Managing the Support team, including training and recruitment
  • Front-line support, including email and telephone queries
  • Being the point of contact for the client, at all times
  • Developing positive relationships with clients
  • Managing a portfolio of accounts with varying campaign needs
  • Translating client needs into actionable steps for quoting and campaign creation
  • Assessing and anticipating client needs, in a proactive manner
  • Resolve conflicts and provide solutions to clients in a timely manner
  • Testing, Monitoring and Support of live campaigns
  • Reporting on performance of accounts, campaigns and sales
  • Suggest actions to improve company performance and identify opportunities for growth

 

Qualifications

  • Proven work experience as an Account Manager
  • Hands on experience in sales and support
  • The ability to deliver on projects, timeously
  • Excellent communication skills
  • Business acumen with a problem-solving attitude
  • Knowledge of MS Office
  • Qualifications in Sales, Marketing, Business Administration or relevant field