Job Title

Short-term Rentals Host

South Africa, Kwazulu Natal
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Market Related
Area: South Africa, Kwazulu Natal
Sector: Hospitality / Tourism
Posted: 1 July 2024

Job Details

A dynamic property development portfolio based on the North Coast of KZN is seeking a dedicated and personable individual to join their team as a Short-Term Rental Host. 

The successful candidate will be the face of the company’s property, ensuring that guests have a memorable and seamless experience. Their responsibilities will include managing guest check-ins and check-outs, maintaining the property, and providing excellent customer service. 

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO: 

  • Greeting and welcoming guests upon arrival, providing a friendly and informative introduction to the property 
  • Manage guest check-ins and check-outs efficiently 
  • Ensure the property is clean, well-maintained, and stocked with necessary supplies 
  • Respond promptly to guest enquiries and resolve any issues that arise during their stay 
  • Coordinate with cleaning and maintenance teams to ensure the property is always in top condition 
  • Ensure timeous and professional feedback across the company’s digital platforms 
  • Maintain all online listings and ensure updated where appropriate 
  • Manage social media presence and marketing campaigns 

QUALIFICATIONS 

  • Previous experience in hospitality, customer service, or social media management is preferred 
  • Excellent communication and interpersonal skills 
  • Strong organisational skills and attention to detail 
  • Ability to handle stressful situations calmly and effectively 
  • Flexible schedule to accommodate guest arrivals and departures, including weekends and holidays