Account Manager (Witbank)

Job Title

Account Manager

Direct Line Manager

Depot Manager

Job Grade

Patterson: C 3

Department

Sales

                                      Purpose Statement

Key performance areas (to translate into a measure of success)

Main Outputs and Responsibilities for This Position

AREA / TYPE

Responsibilities

Secure the revenue stream of the business

·  Execute the annual Account Sales plan

·  Develop and maintain Long Term Contract rental

·  Develop and maintain “Service Level Agreements”

Budget and forecasting management

·  Forecast Account stock requirements

·  Deliver Turnover in line with or in excess of the Budget

Develop potential within Accounts

·        Convert prospects who have strategic importance or offer valuable business potential

·        Maximise strategic potential within the Accounts by utilizing National Service Network

Maintain commercial policy

·   Implement National and Regional pricing and service level strategies

·  Manage the customer relationships in an appropriate manner relative to their status

·  Ensure credit management criteria of the business is adhered to

Customer relationship management

·  Build strong customer relationships with the Key Accounts

·  Oversee call cycles to ensure Accounts receive premium customer service

·  Monitor customer satisfaction

Develop market intelligence and translate into market needs

·     Drive product and service expansion opportunities

·     Identify opposition threats and implement strategy to neutralize

General Management

·     Generate monthly reports regarding the performance of Accounts

Information Flow

·        Gather and distribute strategic account information to relevant managers

·        Including Strategic account sites for management via Sales manager and his Sales Consultants.

·        Including account administration requirements for the Sales Manager

·        Keep in regular contact with the Sales Consultants to ensure service levels are received

                                                                       Qualifications

Minimum

Grade 12

Recommended

Sales and Marketing Degree (IMM)/Diploma will be advantage

                                                         Experience

·        6 Years Sales experience of which 3 years’ involvement with Accounts Management in a business-to-business environment.

·        Mining/Construction/Industrial experience an advantage

·        Working in a CRM environment will be an advantage

                                                              Knowledge

·        Customer service

·        Sales and marketing

·        Rental industry

·        Knowledge of work of height machinery and equipment

·        Microsoft Office

·        CRM

                                                                        Skills

·        Sales and Marketing skills

·        Excellent communication skills

·        Negotiation skills

·        Persuasion skills

·        Administration

·        Presentation skills

·        Organizing and Planning

                                                Behavioral Competencies

·        Integrity

·        Creativity

·        Logical and Analytical

·        Interpersonal skills

·        Resilience

·        Persuasiveness

·        Energy and Drive

·        Quality Orientation

·        Planning and Organizing