Job Title

Assistant Retail Store Manager (Rustenburg)

South Africa, North West
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R13000 - R15000 Per Month
Area: South Africa, North West
Sector: Retail Trade
Posted: 2 May 2024

Job Details

A Footwear Manufacturer is looking for an Assistant Retail Store Manager who will be able to provide excellent customer service for all stores in accordance with customer’s standards. 

Location: Rustenburg, North-West   

DUTIES & RESPONSIBILITIES, NOT LIMITED TO: 

Customer Service & Sales 

  • Acknowledge every customer within 30 seconds 
  • Deliver excellent customer service to every customer by following the customer service 
    procedures 
  • Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs 
  • Close the sale & secure add on sales  
  • Invite your customers back & turn them into fans! 
  • Monitor your daily sales against your individual budget every few hours 
  • Assist the Manager in maximising sales through driving conversion  

Inventory 

  • Replenish footwear, apparel and accessories from the storeroom daily and ensure floor fully stocked up before closing. 
  • Minimising shrinkage by zoning the store, acknowledging customers, and following the brand changing room policy 
  • Ensure stock entries in the POS system are accurate 
  • Process deliveries by checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system 
  • Assist the team in weekly/monthly/quarterly stock take counts 
  • Process customer orders 

Daily Operations 

  • Follow Operational Game Plan 
  • Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, sweeping, emptying bins, clearing counter area and tidying change rooms 
  • Assist the manager with Open/Close the store 
  • Assist the manager with cashing up daily and banking 
  • Complete month end audit and all relevant paperwork 

Training 

  • Your training is your responsibility 
  • You must attend the monthly/quarterly training sessions  
  • Set up a monthly meeting with your Store Manager to discuss your progress through the brand Knowledge Pack 
  • These are essential as they will determine your eligibility for promotion 
  • Assist the manager in developing the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales Training  

Merchandising 

  • Observe the store & maintain stock presentation in accordance with company standards 
  • Ensure sizes are replenished 
  • Ensure apparel is neatly folded or hung & that shoes are neatly displayed 
  • Assist the team to change the windows/mannequins every 2 weeks 
  • Ensure POS materials are stored in an area to avoid damage    

In the absence of the Store Manager and 2IC you will have additional responsibilities:      

Customer Service & Sales 

  • Conduct the daily team meeting to ensure the team are aware of daily sales targets and provide support to achieve these targets 
  • Ensure all team members are aware of their daily tasks 
  • Ensure all team members are delivering excellent customer service to every customer by following the customer service procedures 
  • Monitor the individual team members daily sales against their individual budget every few hours 

Inventory 

  • Ensure the team members are replenishing footwear, apparel and accessories from the storeroom daily and ensure floor fully stocked up before closing. 
  • Ensure the team maintains the storeroom to company standards 

Daily Operations 

  • Open/Close the store 
  • Bank/Drop cash takings 
  • Complete rosters & allocate tasks 
  • Analyse and explain variances in daily sales report 
  • Where applicable complete weekly time sheets 
  • Co-ordinate lunch breaks  

Merchandising 

  • Ensure the team maintain stock presentation in accordance with company standards 
  • Ensure the team have neatly folded or hung the apparel & that shoes are stacked by size 

 REQUIREMENTS 

  • Outgoing determined self-starter 
  • Excellent customer service skills 
  • Solid retail experience  
  • Demonstrated ability to achieve sales budgets 
  • Good attention to detail 
  • Demonstrated ability to drive and develop a team