Job Title

Italian Brand Ambassador

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R18000 - R20000 Per Month
Area:
Sector: Financial Services
Posted: 17 May 2024

Job Details

An international business specialising in customer relations is seeking an Italian Brand Ambassador for their Cape Town office to monitor and improve the quality of the company’s interactions with brands who place their trust in them. 

The successful Brand Ambassador will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for luxury brands. 

DUTIES & RESPONSIBILITIES, NOT LIMITED TO: 

  • Assess and evaluate customer interactions, provide feedback, and report to campaign team leaders 
  • Handle customer service calls within the banking sector 
  • Ensure all outbound calls are conducted in a professional, friendly and polite manner 
  • Demonstrate excellence in customer service by achieving specified performance standards in the handling of calls on the telephone 
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers 
  • Ensure that the SLA are met and exceeded with respect to back-office processing requirements as per client requirements 
  • Be able to contribute to the continuous improvement of operations and support the business 
  • Assisting with any other duties that may be reasonably expected of you within the Company from time to time 

REQUIREMENTS  

  • Fluency (oral and written) in Italian  
  • Ability to speak English  
  • Matric with Tertiary education advantageous 
  • Must have the right to work in South Africa 
  • Sales experience desirable 
  • Multi-channel focus 
  • Ability to undertake training with regards to the product specifications 
  • Track record of success in meeting challenging targets and deadline 
  • MS Word – excellent 
  • MS Excel – excellent 
  • MS Outlook – excellent 
  • MS Internet- excellent  

Required Skills 

  • Excellent written and oral communication, presentation, and interpersonal skills (Italian language) 
  • Ability to use independent judgment and apply insight, when necessary, always seeking to be proactive and assertive within the parameters of the job 
  • Ability to translate/interpret applications and data, presenting the findings in a user-friendly and practical format 
  • Excellent administrative, analytical and numeracy skills 
  • Goal-oriented outlook, takes initiative and follows through proactively 
  • Leadership and mentoring abilities