Job Title

Outbound client care consultant

Back to jobs
Market Related
Area:
Sector: Insurance
Posted: 23 February 2024

Job Details

Join a crazy cool work family where, if work isn’t fun, then you’re doing it wrong! We’re the cool kid of the insurance industry, with a Google-like culture, loads of perks (hello, free popcorn and slushies!) and family values that drive everything we do.

And now we’re looking for awesome client care consultants to join the team!

Here’s what you need to know:

Responsibilities

  • Provide superior service to internal and external clients.
  • Sell products to retain existing clients and attract new business.
  • Deal with client queries and complaints.
  • Upsell a variety of products to existing clients, on all levels, in a competent, efficient, and professional way.
  • Act in accordance with the quality standards that are in place and in line with our values.

Qualifications

  • A matric (or equivalent) certificate (essential).
  • RE5 (essential).
  • Full FAIS qualification (advantageous).

Required skills, knowledge, and attributes

  • Minimum 2 years’ call centre experience, preferably in client care or sales environments (essential).
  • Relevant experience in short-term insurance (advantageous).
  • Excellent attention to detail and product knowledge.
  • Strong problem-solving, decision-making, and objection-handling skills.
  • Deadline and results-driven.
  • The ability to cooperate and communicate with all levels of management and clients.
  • Strong people skills
  • The ability to collaborate and work in a team.
  • Resilience, integrity, ambition, and passion.
  • The ability to work well under pressure.

Up for the challenge? Go ahead and apply today!

Please note:

  • If you don’t hear back from us within 10 working days after applying, please consider your application unsuccessful.
  • In response to this ad, you acknowledge and accept that we’ll need to process your personal info. To see how we process personal info, please feel free to view the privacy policy on our website.