Job Title

Collections & Recoveries Agent

Western Cape
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R10000 - R12000 Per Month
Sector: Call Centre
Posted: 2 February 2024

Job Details

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for a Collections & Recoveries Agent.

DUTIES AND RESPONSIBILITIES:

  • Daily action of Partner unpaid debit orders (Device and MCA).
  • Review Diary and AOD arrangements daily.
  • Notify Partner to suspend settlement/deallocate Device where necessary in line with Process.
  • Update refunds/cancellations/suspensions deallocations to Partner.
  • Ensure debit order switched off report actioned daily.
  • Daily follow up on PTP.
  • Action cases on Salesforce in line with process.
  • Action communications for unpaid debits to Partner.
  • Collections calls where required.
  • Assist with unpaids where required.
  • Ad-hoc debit order submission 11:45am.
  • Escalate unusual queries to Senior Collections Officer.
  • Manage Partner inward e-mails.
  • Manage Collections e-mail inbox.
  • Preparing Legal handovers.
  • Liaising with attorneys and collectors where required.
  • Listing of default clients on Credit Bureau.
  • Assist with statement downloads (weekly for debit order changes and monthly for ABSD).
  • General service requests and queries.
  • Statement and balance requests where required.
  • Action Accounts for slow performance (Call merchant / Mystery Shopper etc.).
  • Partner Administration.
  • Settlement requests.

REQUIREMENTS

  • Proven collections experience
  • Proven computer skills and experience with Salesforce essential.
  • Proven MS Office skills, most importantly advanced Excel
  • Experience in a pressurised, fast paced and ever-changing environment.
  • Ability to work as part of a team and on your own.
  • Very organised with the ability to prioritise.
  • Must be flexible with an open mind to find solutions to overcome challenges.
  • Ability to multitask and work under pressure.
  • Trustworthy, reliable, and responsible.
  • Target and outcome driven.
  • Methodical approach to work with a ‘can do’ attitude.
  • Self- Motivated and passionate about motivation within your team.
  • Good communication skills – written and verbal.
  • Good negotiating skills.
  • Willingness to learn.
  • Ability to meet strict deadlines.
  • Attention to detail