Job Title

Senior Azure Network Infrastructure Support Engineer (2nd Line)

Western Cape
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R45000 - R52000 Per Month
Sector: IT / Computers / Software
Posted: 2 January 2024

Job Details

A company providing secure cloud transformation by combining Microsoft cloud technology with cyber security and managed services is looking for a Senior Azure Network Infrastructure Support Engineer (2nd Line) in Cape Town.

Location: Cape Town, South Africa

This is a shift role – 24×7 shift environment on a rotational basis.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

  • You will be part of a dedicated team providing platform / infrastructure support and management for a large UK based client
  • Working with the Service Integrator, 3rd line Infrastructure support specialists and 3rd parties you will be responsible for the ongoing maintenance and management of the “in scope” platforms in line with a best practice approach to ensure, stability, availability, performance and security of services
  • Maintaining documentation quality standards
  • Working within a Service Management framework, adhering to ITIL based policies and practices
  • Documenting and Planning change and release activities, including patch and upgrade management and communication
  • Maintaining configuration data and currency
  • Managing incidents and issues with appropriate and timely escalation and communication
  • Issue and Risk management
  • Working in a 24×7 shift environment on a rotational basis

REQUIREMENTS  

  • Degree in Computer Science or related.
  • Excellent communication skills, written and spoken.
  • Positive, enthusiastic and supportive individual
  • Proven Customer service skills
  • Ability to take ownership of and progress incidents to resolution
  • Ability to work under pressure
  • Ability to work in a team and to support team members
  • Effective keyboard skills
  • Communication and interpersonal skills including listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a calm and polite manner.
  • Analytical Fault Finding
  • Microsoft Azure AZ – 104 and or 365 qualifications (preferred)

The ideal candidate will have strong 2nd line infrastructure support experience across some or all of the following technologies:

  • Azure VMware Solution (AVS) support
  • Containers and Service Fabric support
  • Microsoft Azure
  • Microsoft Intune
  • Anti-Virus – Windows Defender / Sophos / Trend / Symantec
  • 2012, 2016, 2019, Azure Windows servers
  • On-prem Active directory / Azure Active Directory
  • Microsoft SQL Server, 2012, 2016, 2019
  • Good understanding of Exchange 2010, 2013, 2016, 2019, Office 365
  • Virtualisation (VMWare, Hyper V).
  • Backups (cloud (Asigra), On-prem Backup Solutions (Veaam)
  • Monitoring platforms OMS / N-able
  • Office 365
  • Solid understanding of IT network Principles.
  • PowerShell
  • Strong knowledge within Azure Networking (NSG/VNETs/VPNs) required