Job Description

Picture this: you're the heartbeat of a buzzing sales call centre in the fast-moving world of digital banking, rallying your team of inbound and outbound agents to smash sales targets while delivering top-notch customer service. Every day brings fresh challenges – from coaching stars to turning misses into wins – all in a high-energy environment where compliance, quality, and customer delight are non-negotiable.

• Lead your squad of sales agents with flair, keeping everyone firing on all cylinders to hit those crucial sales goals.
• Whip up action plans when targets slip, getting the team back on track pronto
• Lock in full compliance with every policy and standard, no shortcuts
• Spot high performers and celebrate their wins to keep morale sky-high
• Build a vibrant team vibe that thrives on motivation and inspiration
• Pinpoint training gaps, coach like a pro, and transform your crew into sales superstars
• Tackle people issues head-on – from absenteeism chats to conflict resolution – escalating smartly when needed
• Champion professional, quality service on every call, email, or WhatsApp exchange
• Dive into live call monitoring and recordings to fine-tune quality and procedure adherence
• Handle the daily grind: return-to-work talks, performance reviews, monthly one-on-ones, timekeeping checks, and queue management to nail SLAs

• You've got the chops from 3-5 years leading sales call centre teams, plus a matric certificate to back it up.
• Proven track record driving sales in a high-pressure, ever-shifting scene
• Sharp at hitting call and lead targets with a sales-hungry mindset and service passion
• Retail or financial advisory background is a bonus, with skills to interpret and explain finances simply
• Excel wizardry in Microsoft Office, plus solid business writing and verbal comms
• Typing at least 30 words per minute, with creative problem-solving flair
• Ace at managing expectations, setting SOPs, time mastery, relationship building, and influencing
• Comfortable chatting one-on-one or rallying groups, with essential AI and data analytics know-how
• Ready to lead the charge and make every call count?