Collections Agent
Ready to dive into the fast-paced world of digital banking where every call counts and you turn overdue accounts into success stories? As a Collections Agent, you'll be the sharp-minded hero keeping payments flowing smoothly in a vibrant, tech-driven environment buzzing with innovation and customer focus.
CORE RESPONSIBILITIES
- Jump into the action each day, tackling slow-payer and non-payer accounts with smart strategies to collect and rehabilitate them effectively.
- Chase down unpaid debit orders from RC Funding and partners via Omni Queues – device, EFT, MCA, you name it.
- Follow up relentlessly on diarized accounts and log every call meticulously on 3CX while actioning cases in Salesforce.
- Trace those hard-to-reach customers and update all new details right away to keep records spot-on.
- Handle settlement requests swiftly through Omni, Salesforce, and direct emails to customers.
- Prep legal handover packs, assist with weekly debit order change reports, and notify teams for suspensions, refunds, cancellations, and
- allocations.
- Stay laser-focused on operational excellence, regulatory compliance, and risk management in line with banking standards, FICA regs, and internal policies.
- Apply your regulatory know-how daily, escalate issues promptly, and keep everything above board.
REQUIREMENTS
- Bring 2-4 years in collections, admin, or processing – banking experience is a big plus in this high-energy setup.
- Rock-solid computer skills, with Salesforce CRM as a bonus, plus proficiency in debt collection software and databases.
- Advanced MS Office chops, especially Excel, to crunch data and stay on top of payments.
- Thrive in pressurised, fast-changing scenes with multitasking magic, a proactive can-do vibe, and methodical precision.
- Nail conflict resolution and negotiation to win over payments, backed by crisp written notes and smooth verbal skills for customers and colleagues.
- Minimum Matric (Grade 12); post-secondary quals give you an edge.
- Picture yourself powering the heartbeat of seamless digital banking – apply your skills and make collections your playground!