About the Role
The Company looking for a motivated and results-driven professional to lead service delivery operations within a pharmacy environment. This role focuses on ensuring high performance, reliability, and exceptional client service across all touchpoints.
Key Responsibilities:
âï¸ Client relationship management
âï¸ Driving sales performance and growth
âï¸ Ensuring customer satisfaction
âï¸ SLA compliance and performance monitoring
âï¸ Managing projects, new services, and repairs
âï¸ Leading and developing high-performing teams
What You’ll Need:
ð¹ 10+ years’ experience in Service Delivery Management (large-scale environments)
ð¹ Strong knowledge of ITIL principles
ð¹ Expertise in IT support, field services, and helpdesk operations
ð¹ Solid understanding of incident management & escalation processes
ð¹ Strong leadership, communication, and problem-solving skills
ð¹ Experience managing third-party service providers