• Monitor customer accounts to ensure adherence to payment terms
• Oversee the collection of outstanding debts. • Ensure timely follow-up on overdue accounts.
• Reduce debtor days and improve cash flow.
• Manage escalated collection matters and payment arrangements. • Authorise handovers to legal collections where necessary.
• Supervise and support the credit control team. Also, to manage the entire team’s time management and leave.
• Allocate workloads and monitor staff performance.
• Train and develop credit controllers.
• Conduct performance reviews
• Liaise with customers regarding account queries and disputes.
• Resolve billing issues affecting payments.
• Ensure compliance with company policies and legal requirements.
• Monitor write-offs and provisions for bad debt.
• Assist with audits relating to debtors and collections.
• Improve collection efficiency and recovery rates.