Store Manager

Store Manager

Love the buzz of a busy hire counter, the satisfaction of a smooth-running branch, and the challenge of hitting those targets? This Store Manager role puts you right at the heart of a tool and equipment hire operation serving builders, contractors, and serious DIY customers.

CORE PURPOSE

Take full ownership of a tool and equipment hire branch – from the front counter to the back yard – driving profitability, keeping customers smiling, and making sure the store runs like clockwork every day.

KEY RESPONSIBILITIES

Oversee the daily operation of the hire branch, ensuring everything runs efficiently from opening to close

Manage the full hire cycle: enquiries, bookings, collections, returns, and follow-ups

Keep a close eye on branch performance, margins, and costs to drive profitability

Lead, motivate, and guide the store team to deliver fast, friendly, and knowledgeable service

Ensure tools and machinery are clean, well-maintained, and ready to hire at all times

Plan and manage staff schedules to cover busy periods and weekend trading hours

Handle customer queries, quotes, complaints, and special requests with professionalism and urgency

Maintain accurate paperwork and system records for hires, returns, damages, and repairs

Monitor stock and equipment levels, arranging transfers or orders to meet demand

Uphold safety standards in the yard, workshop, and front-of-house, ensuring compliance with policies and regulations

Support marketing or promotional activities that drive foot traffic and repeat business

REQUIREMENTS

Proven experience in a similar role within retail, tool/equipment hire, construction supply, or a related environment

Strong people management skills, with experience leading a small to medium-sized team

Solid grasp of basic financials – understanding revenue, costs, and profit drivers

Comfortable working with point-of-sale and hire management systems

Excellent customer service skills, with the ability to handle pressure and solve problems quickly

Strong organisational skills and attention to detail, especially with documentation and scheduling

Hands-on, practical mindset – confident around tools, machinery, and a busy yard environment

Willingness to work retail branch hours, including Saturdays and some public holidays

PERSONAL ATTRIBUTES

Confident leader who takes ownership and gets things done

Calm under pressure, especially during early-morning contractor rushes

Practical, solutions-focused thinker with a can-do attitude

Friendly, approachable communicator who builds strong customer relationships

Step into a role where every day is different, your decisions really matter, and a well-run branch is your ultimate badge of honour.