Receptionist

The Forum | The Campus

About The Forum

The Forum is a collection of five premium event spaces designed to host conversations that matter. Our largest venue and offices are located at The Campus, where we deliver high-quality corporate, government, and luxury private and brand events.

Guided by values of excellence, integrity, professionalism, and collaboration, and underpinned by a strong commitment to hospitality, The Forum places importance on every interaction. Our front-of-house experience plays a key role in setting the tone for successful events and professional service delivery.

 

Role Purpose

The Receptionist is the first point of contact for The Forum and plays a key role in supporting daily operations and live events. This position requires a highly professional, well-presented individual who can manage a busy reception environment where multiple events and site visits may take place concurrently.

The role supports guests, clients, and event organisers while ensuring efficient communication, accurate information flow, and a seamless front-of-house operation.

 

Key Responsibilities

• Welcome and assist visitors, guests, speakers, and clients in a professional and courteous manner
• Manage and direct a high volume of incoming calls, ensuring accurate and timely routing
• Act as the first point of contact for event organisers on event days, responding promptly and escalating matters as required
• Coordinate site visits and liaise closely with the operations and events teams
• Maintain a professional, organised, and welcoming reception area at all times
• Provide administrative and operational support as required
• Ensure compliance with company policies, procedures, and service standards
• Carry out any other reasonable, job-related duties as required by management

 

Requirements

• A National Diploma in Administration or similar
• 2 to 4 years experience in a reception, front-of-house, hospitality, or events environment
• Strong verbal communication skills and a professional telephone manner
• Ability to communicate effectively with individuals at all levels, including senior management and VIP guests
• Excellent organisational skills and the ability to manage competing priorities
• High standards of personal presentation and professionalism
• Calm, adaptable, and solutions-focused in a fast-paced environment

 

Professional Conduct & Values Alignment

• Demonstrates accountability and reliability in all areas of responsibility
• Delivers consistent service excellence aligned with The Forum’s values
• Works collaboratively with colleagues and supports operational goals
• Maintains confidentiality and acts with integrity at all times