People Support / HR Generalist

About the Company

We are a purpose-driven, family-oriented organisation with a strong entrepreneurial spirit. We believe in valuing, encouraging, and empowering all the lives we touch — both internally and externally. Our culture is built on learning, growth, adaptability, and collaboration, underpinned by a genuine passion for service, excellence, accountability, and teamwork. We strive to create a values-led work environment where people can flourish and the business can perform at its best.

About the Role

The People Support Generalist delivers accurate, efficient, and people-centred HR support across the full employee lifecycle. This role plays a key part in ensuring seamless HR operations, reliable employee data, and responsive HR services that enable a positive, compliant, and engaging employee experience.

Working closely with leaders and Crew Members, the People Support Generalist supports onboarding, performance processes, engagement initiatives, and compliance, helping to create an environment where people thrive and organisational goals are achieved.

Key Responsibility Areas

• Deliver accurate and efficient HR operations across the employee lifecycle, including onboarding, employee movements, and exits.
• Maintain compliant, audit-ready employee records and HR documentation in line with labour legislation, POPIA, and internal policies.
• Support performance management, reward, and recognition processes through effective coordination, communication, and administration.
• Enable a positive employee experience through engagement initiatives, surveys, events, and responsive HR support services.
• Provide recruitment coordination, training administration, and HR systems support to ensure smooth workforce operations.
• Contribute to continuous improvement of People Support processes, systems, and service delivery.

About You

You are organised, detail-oriented, and service-driven, bringing warmth and professionalism to every interaction. You balance empathy with strong process discipline and take ownership of tasks from start to finish. You thrive in structured environments, are comfortable working with systems and data, and engage confidently with multiple stakeholders. Integrity and confidentiality are non-negotiable.

Experience & Qualifications

• National Diploma or Bachelor’s Degree in Human Resources Management or a related field.
• 2–3 years’ experience in an HR Generalist or HR administrative support role.
• Proven experience supporting the full employee lifecycle.
• Exposure to employee relations, recruitment coordination, and/or learning and development support.
• Experience in Retail, Customer Service, Warehouse, or Production environments is advantageous.
• Strong working knowledge of HR systems (HRIS / ESS / ERS).

Knowledge & Skills

• HR processes across the full employee lifecycle.
• HRIS / ERP systems and employee record management.
• South African labour law fundamentals.
• HR documentation standards and confidentiality protocols.
• Basic Excel skills and data handling capability.

The Hats You May Wear

1. Lifecycle Champion – Manage onboarding, employee changes, and exits with care and precision.
2. Process Custodian – Ensure employee data and HR documentation are accurate, compliant, and audit-ready.
3. People Partner – Act as a friendly and trusted point of contact for Crew Members and leaders.
4. Engagement Connector – Support employee events, surveys, and recognition initiatives.
5. Tech Navigator – Maintain and continuously improve HR system workflows.
6. Service Ambassador – Uphold organisational values of care, excellence, and accountability in every interaction.

What Will Make You Stand Out

• A genuine passion for helping people and getting the details right.
• A strong appreciation for structure, systems, and process excellence.
• High levels of integrity, discretion, and confidentiality.
• The ability to remain calm, adaptable, and solution-focused under pressure.
• A belief that HR exists to help both people and the business flourish.
• Strong organisational skills and a love for efficiency and accuracy.