Sales Consultant: Repair Centre

Role Purpose

Drive revenue within the Repair Centre by generating sales, providing exceptional customer service, and supporting customers with quotations, product queries, and repair-related transactions.

 

Organisational Positioning

Key Interfaces: Internal: Repair Technicians; Inventory / Stores; Finance; Customer Service; Sales Department. External: Customers; Suppliers; Service Partners.

 

Key Responsibilities

1. Maximise sales within the Repair Centre to meet and exceed monthly targets.
2. Develop and grow market share through active customer engagement and account development.
3. Provide customers with accurate and efficient service delivery, quotations, and technical guidance.
4. Promote and upsell value-added services, products, and repair solutions.
5. Resolve customer queries and complaints professionally while maintaining high satisfaction.
6. Maintain accurate documentation, sales records, reports, and system updates to support operational efficiency.

 

Functional Competencies

• Sales and negotiation skills.
• Customer service excellence.
• Communication and interpersonal skills.
• Product and technical understanding of repair services.
• Problem solving and decision making.
• Administrative accuracy and record-keeping.

 

Technical Skills & Tools

• CRM system proficiency (Microsoft Dynamics 365 or equivalent) [Required]
• Microsoft Office Suite (Excel, Word, Outlook) [Required]
• Knowledge of MEWP and material handling repair services and components [Required]
• Quotation and order-processing workflows (ERP-based) [Required]
• Valid Code B driver’s licence [Required]

 

Key Performance Indicators (KPIs)

• Achievement of monthly sales targets.
• Customer satisfaction scores.
• Accuracy of administrative processes and quotations.
• Accurate and timely reporting.
• Reduction in customer complaints and escalation rates.
• Conversion rate from quote to invoiced sale.

 

Qualifications & Experience

Education

• Grade 12 / Matric [Required]
• Sales or related qualification [Preferred]

Experience

• 3 years’ sales experience in a corporate or semi-corporate B2B environment [Required]
• Proven record of increasing revenue and growing market share [Required]
• Mining, construction, or industrial-sector experience [Required]
• Language Requirements
• English (fluent, verbal and written) [Required]
• Afrikaans (verbal and written) [Preferred]

 

Working Conditions

Travel	Occasional; primarily Repair Centre based
Physical Demands	Mixed office and workshop-floor engagement; PPE required on the workshop floor
Hours	Standard workshop hours with occasional after-hours customer engagement
Location Type	Repair Centre (Pretoria)

The role holder may be required to undertake any other lawful and reasonable responsibilities consistent with the seniority and scope of the position, as the business evolves or operational requirements and priorities change.