Credit Control Manager

• Monitor customer accounts to ensure adherence to payment terms

• Oversee the collection of outstanding debts. • Ensure timely follow-up on overdue accounts.

• Reduce debtor days and improve cash flow.

• Manage escalated collection matters and payment arrangements. • Authorise handovers to legal collections where necessary.

• Supervise and support the credit control team. Also, to manage the entire team’s time management and leave.

• Allocate workloads and monitor staff performance.

• Train and develop credit controllers.

• Conduct performance reviews

• Liaise with customers regarding account queries and disputes.

• Resolve billing issues affecting payments.

• Ensure compliance with company policies and legal requirements.

• Monitor write-offs and provisions for bad debt.

• Assist with audits relating to debtors and collections.

• Improve collection efficiency and recovery rates.