Client Success Manager

Client Success Manager
Johannesburg (hybrid, on-the-road)

We’re a South African recruitment company combining agency recruitment with smart recruitment technology and complementary HR products. We help SMEs hire better, faster – and we’re looking for a Client Success Manager who loves being in front of people, not hiding behind a screen. Our team generally stay with us for years so if you looking for a business that is scaling and always innovative (who wins awards) and is at the forefront of AI this is for you long term not just another company.

If you get your energy from face-to-face meetings, jumping on calls, and turning “let’s chat” into “let’s sign”, this might be for you.

What you’ll be doing

• Spending at least 3 days a week on the road in Johannesburg, meeting clients in person.
• Owning relationships with a portfolio of existing clients (±80% of your time).
• Training clients on our recruitment tech and other products so they actually use (and love) what they’ve bought.
• Spotting opportunities to upsell and cross-sell new solutions that solve real hiring problems.
• Proactively checking in with clients – calls, coffees, cold emails – to book meetings and keep relationships warm.
• Bringing in ±20% new business with a strong internal team behind you to help close and deliver.

Who you are

• Based in Johannesburg with your own car, and you genuinely enjoy driving to clients.
• Charismatic, confident and comfortable picking up the phone (even cold) or sending that cold email to get a meeting.
• You like remote working, managing your own diary, and taking ownership of your day.
• You enjoy being client-facing: building relationships, listening, problem-solving, and following through.
• Strong communicator (written and verbal) with solid follow-up and attention to detail.
• Experience in recruitment / HR tech / SaaS / B2B account management is a big plus.

What we offer

• Hybrid role: a mix of remote work and in-person client visits.
• Support from a recruitment and tech team that will back you on delivery.
• Growing product suite (agency recruitment + recruitment technology + add-on services) to take to market.
• Space to own your portfolio, your targets and your growth.

Must come with:

• HR or Recruitment or SaaS background
• With Account Management or BDM experience
• Degree or Diploma (or any further studies) – we love people who like to learn
• Idea and innovation (you decide what works and measured against this)

Note interview process will be at least 2 virtual interviews, one in person, an assessment and clear background checks.