Account Manager

Client Relations and Services

• Build, develop and maintain strong relationships with new and existing clients and stakeholders.
• Ensure all client enquiries, briefs, and request align with expectations, budgets and timelines
• Prepare creative, innovative and relevant presentations aligned with client CI and brief
• Offer tailored solutions to meet client objectives
• Oversee artwork approvals and provide clients with pre-production samples where required
• Manage all client amendments promptly and accurately
• Deliver outstanding customer service with efficient problem resolution and professional communication.

Product / Sourcing

• Develop a thorough understanding of each clients corporate identity (CI).
• Regularly review client websites to stay informed about products and opportunities.
• Proactively share new product ideas with the team for inclusion in client offering
• Identify and source new and innovative products or suppliers that add value to both BNM and clients
• Collaborate with branders and perform product quality checks where necessary.

Production Process

• Manage cost pricing, selling prices and markups
• Execute client purchase orders (Pos) accurately and efficiently
• Prepare quotations and invoices for client approval
• Coordinate artwork layouts, lead times, distribution and shipping
• Oversea production to ensure all deliverables meet deadlines and clients SLAs
• Liaise with manufacturers, distributors, vendors and contractors to manage schedules and instructions
• Verify supplier invoices to ensure values align with Po’s
• Escalate high-value jobs for approval as required by company policy
• Maintain up to date administrative records

Quality and Operations

• Ensure timely processing of orders ad effectively delivery logistics
• Verify branding accuracy and artwork approvals prior to production
• Manage client deliveries to minimize additional costs
• Monitor production timelines to prevent delays
• Suggest and implement process improvements to enhance efficiency and cost effectiveness

Supplier Relations

• Build and maintain strong, mutual beneficial relationships with suppliers
• Negotiate optimal pricing and promote the use of BEE compliant suppliers where possible
• Source new suppliers and innovative productions to strengthen the brand offering.

Key Competencies

• Strong communication and interpersonal skills
• Excellent organizational and multitasking ability
• Attention to detail with a focus on quality
• Creative problem solving mindset
• Ability to work independently and collaboratively
• Proficiency in relevant software, digital and AI tools

Qualifications and Experience

• Minimum 3 – 5 years’ experience in client services, marketing, or production coordination (preferably in branding, promotional, or related industries)
• Strong understanding of client services principles, sourcing and production processes
• Experience in managing suppliers relationships and coordinating multiple projects simultaneously.