Programme Administrator

Looking to be the organised powerhouse behind a fast-growing, tech-savvy banking environment? This Programme Administrator role sits at the heart of programme delivery for a modern financial services organisation, keeping large-scale transformation workstreams aligned, documented, and on track while owning SharePoint as the central knowledge hub.

Core Focus of the Role

This role anchors the Portfolio & Execution function – keeping complex programmes governed, structured, and moving forward with confidence. Expect a blend of programme administration, SharePoint ownership, and executive/office support, with programme governance as your main stage.

CORE RESPONSIBILITIES – PROGRAMME ADMINISTRATION

• Track milestones and deadlines across multiple programme workstreams and projects, proactively chasing updates and surfacing slippage early
• Compile weekly and monthly programme status reports and governance packs for steering committees, leadership forums, and board-level review
• Plan and organise programme and project meetings – agendas, minutes, action logs, owners, and due dates, plus follow-through
• Maintain data accuracy and structural consistency across all projects, ensuring alignment with agreed governance standards
• Own the document landscape: manage all project documentation, enforce version control, and keep a single, well-structured source of truth
• Build and maintain programme dashboards, highlighting trends, risks, and blockers across the portfolio
• Act as the first port of call for programme administration queries from project managers, workstream leads, delivery managers, and team members
• Support continuous improvement of methodologies, templates, and governance frameworks, and flag non-compliance where needed
• Coordinate programme events, workshops, and planning sessions from end to end

SHAREPOINT – KNOWLEDGE HUB & DOCUMENT REPOSITORY

• Take full ownership of designing, building, and running SharePoint as the central knowledge hub and document repository for the bank
• Create a logical, intuitive site architecture and folder/library structure that makes finding information effortless
• Define and enforce document management standards: naming conventions, version control, metadata, and retention rules
• Migrate existing documentation, templates, and reference material into SharePoint, ensuring content is current and correctly classified
• Build dedicated SharePoint spaces for each project with all governance artefacts in one place
• Develop knowledge base pages, wikis, and resource libraries to capture institutional knowledge and onboarding content
• Manage user access, permissions, and security to ensure appropriate visibility across teams and stakeholders
• Champion SharePoint adoption – training users, creating guides, and promoting consistent, disciplined usage
• Continuously enhance the SharePoint environment based on feedback, evolving programme needs, and best practice

OFFICE MANAGER BACKUP & EXECUTIVE SUPPORT

• Act as backup to the Office Manager to maintain smooth office operations during absence or peak periods
• Coordinate domestic and international travel – flights, accommodation, transfers, visas, and clear itineraries – for executives and team members
• Manage travel bookings and expenses in line with policy, ensuring cost-effective and timely processing
• Support vendor liaison, facilities coordination, and office supplies procurement when required
• Assist with onboarding logistics for new starters – workspace setup and access coordination
• Manage the Head of Portfolio’s calendar, prioritising in line with programme priorities, and prepare meeting packs, briefing notes, and executive summaries
• Handle correspondence and confidential information with professionalism and discretion

REQUIREMENTS

• 3–5 years in a Programme Administrator, PMO Analyst, or similar structured delivery role
• Proven ownership of programme administration across multiple concurrent workstreams
• Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience with project/work management tools (such as Monday.com, MS Project, or similar)
• Solid experience managing SharePoint as a document repository or intranet, including site architecture and permissions
• Excellent written and verbal communication skills in English
• High level of organisation, attention to detail, and comfort juggling competing priorities
• Demonstrated track record of handling sensitive information with discretion

ADVANTAGEOUS

• Experience in financial services, banking, or another regulated environment
• Experience building SharePoint from the ground up as a knowledge or collaboration platform
• Exposure to portfolio- or programme-level delivery environments
• Familiarity with governance frameworks such as MSP, PMBOK, PRINCE2, or Agile methodologies
• Tertiary qualification in Business Administration, Project Management, or related field

WHO SUITS THIS ROLE

• Naturally proactive and always a few steps ahead of what stakeholders need
• Confident dealing with senior stakeholders while keeping the operational engine running smoothly
• Exceptionally organised, calm under pressure, and comfortable context-switching between exec support and structured delivery
• Tech-savvy and quick to adopt digital tools that streamline workflows and improve programme visibility