Internal Sales Representative

We are looking for a motivated and customer-focused Internal Sales Representative to join our dynamic sales team at our Head Office in Epping Industria 2.

This role is ideal for someone who enjoys building customer relationships, has strong technical sales ability, and is confident selling both telephonically and over the counter.

Key Responsibilities

• Provide professional telephonic and counter sales support to existing and new customers.
• Prepare quotations, process sales orders and follow up on outstanding quotations.
• Identify customer requirements and recommend suitable products and solutions.
• Grow existing customer accounts through cross-selling and upselling.
• Develop new business opportunities through proactive outbound sales calls.
• Build and maintain strong customer relationships through exceptional service.
• Investigate, resolve and follow up on customer complaints promptly, ensuring customers receive regular feedback until matters are resolved.
• Maintain the customer back order file daily by monitoring outstanding orders, proactively following up with production and procurement, and keeping customers informed of expected delivery dates.
• Liaise with warehouse, production and logistics to ensure on-time deliveries.
• Resolve customer queries efficiently and professionally.
• Maintain accurate customer information and sales records on the ERP system.
• Assist in achieving monthly sales and gross profit targets.

Minimum Requirements

• Minimum 3 years’ Internal Sales experience in a technical sales environment.
• Proven experience selling into one or more of the following industries:
  • Industrial Chemicals
  • Construction
  • Building Materials
  • Adhesives & Sealants
  • DIY / Hardware
  • Manufacturing
• Proven track record in telephonic sales and counter sales.
• Experience preparing quotations and processing customer orders.
• Experience using Sage ACCPAC or SYSPRO (essential).
• Computer literate with sound knowledge of Microsoft Office.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building ability.
• Excellent organisational and time management skills.
• Ability to work accurately in a fast-paced environment.
• Ability to identify opportunities to increase customer basket value.
• Must be able to work independently and as part of a team.

Behavioural Competencies

• Customer focused
• Professional and well presented
• Strong communication and interpersonal skills
• Positive attitude and self-motivated
• Results driven
• Attention to detail
• Reliable and dependable
• Excellent problem-solving ability
• Honest with high integrity
• Able to work under pressure

Advantageous

• ACCPAC experience
• Knowledge of silicone sealants, adhesives, industrial chemicals or related technical products.
• Experience interpreting Technical Data Sheets (TDS) and Safety Data Sheets (SDS).
• Knowledge of food-grade manufacturing or industrial production environments.

Additional Requirements

• Must reside within 30 km of Epping Industria 2.
• Valid South African driver’s licence will be advantageous.
• Clear criminal record.
• Contactable employment references.