Branch Manager

ROLE PURPOSE

To lead and manage all operational, sales, and financial functions of the branch, ensuring optimal utilisation of resources to achieve profitability, operational excellence, and customer satisfaction in line with company strategy.

ORGANISATIONAL POSITIONING

Direct Reports: Branch functional leads (Operations, Sales, Workshop, Logistics, Hire Desk; approx. 20+ staff)

Key Interfaces: Regional General Manager; Customers; Suppliers; OEM partners; 3PL providers; Internal departments

 

Key Responsibilities (Limit to 6) in order of importance

1. Financial Management & Profitability – Full P&L accountability, budgeting, forecasting, and reporting
2. Operational Management – Oversee logistics, workshop, procurement, and fleet utilisation
3. Sales & Revenue Growth – Execute sales strategy and grow market share
4. Customer Service & Retention – Manage service standards and customer satisfaction
5. Safety & Compliance – Ensure adherence to health, safety, and regulatory requirements
6. Leadership & People Management – Lead team performance and development

Functional Competencies (Skills) (Limit to 6) in order of importance

1. Financial Management & Budgeting
2. Operations & Fleet Management
3. Sales & Customer Relationship Management
4. Health & Safety Compliance
5. Strategic Planning & Execution
6. Performance & People Management

Key Performance Indicators (KPIs) (Limit to 6) in order of importance

1. Branch profitability
2. Revenue growth and market share
3. Fleet utilization
4. Customer satisfaction
5. Safety compliance
6. Employee performance

QUALIFICATIONS & EXPERIENCE

• Minimum: Matric
• Recommended: Business-related tertiary qualification
• Experience: 3+ years operational management, branch management experience, logistics and fleet management

ADDITIONAL INFORMATION

• Patterson Grade: DL
• Employment Type: Full-time