Digital Sales Manager

Digital Sales Manager

This role oversees the planning, execution, and delivery of projects across digital sales channels within a regulated, customer-focused financial services environment. It is central to delivering seamless digital customer experiences by coordinating stakeholders, managing delivery timelines, and tracking performance outcomes.

ABOUT THE ROLE

• Lead the end-to-end lifecycle of digital projects, from ideation and requirements gathering through to go-live and post-launch monitoring.
• Define project scope, objectives, deliverables, and success criteria in collaboration with key stakeholders.
• Develop and maintain detailed project plans, including timelines, milestones, budgets, dependencies, and resource allocations.
• Identify risks, bottlenecks, and delivery dependencies, and implement practical mitigation plans.
• Ensure projects align with platform best practice, brand standards, and customer experience principles.
• Act as the central point of contact for digital project initiatives across business units, marketing, IT, and external service providers.
• Facilitate regular sprint reviews, status updates, and stakeholder workshops to maintain alignment and transparency.
• Monitor KPIs linked to project outcomes and digital sales performance.
• Complete post-implementation reviews and recommend improvements based on performance data and customer feedback.

WHAT YOU’LL NEED

• A bachelor’s degree or higher.
• Proven experience managing projects across the full project lifecycle.
• Experience working with senior stakeholders, third-party suppliers or partners, and diverse internal teams.
• Exposure to project management methodologies and delivery disciplines.
• Strong leadership and influencing ability.
• Well-developed analytical and strategic thinking skills.
• Strong commercial acumen and a results-driven approach.
• Excellent written and verbal communication skills.
• Effective time management and the ability to stay organised under pressure.
• An adaptable and innovative mindset with the judgement to balance delivery pace and quality.

NICE TO HAVE

Experience within financial services, where customer trust, regulatory discipline, and digital consistency are essential.

Exposure to digital sales channels and performance reporting in a multi-stakeholder environment.

WHY JOIN US

• Work on digital initiatives that shape customer journeys across sales channels in a sector where service quality, credibility, and precision matter.
• Contribute to projects that require close coordination between business, technology, and external partners.
• Operate in an environment where performance measurement, continuous improvement, and structured delivery are central to success.
• Apply with your CV and a concise summary of your project delivery experience.