Junior Branch Manager

Job Summary
We are seeking a hands-on and reliable Mini Branch Manager to oversee, support and drive the operations of our branch, with a strong focus on sales performance, manufacturing productivity, and efficient dispatch and logistics. This role is both strategic and hands-on, requiring leadership across cross-functional teams to ensure profitability, customer satisfaction, and operational excellence. This role ensures smooth day-to-day running of our manufacturing operations with a strong focus on stock control, factory floor support, and customer service. This is a hands-on operational role for someone who loves getting stuck in — supporting production, keeping stock and safety on track, helping the team hit its targets, and making sure every customer feels looked after.

Key Responsibilities
1. Sales & Customer Support
• Support branch sales activity and help the team work toward monthly targets.
• Build genuine relationships with customers — greet, assist, and follow up so they feel valued and cared for.
• Help identify opportunities to grow repeat business and refer bigger leads to the Branch Manager.
Build strong relationships with key customers and stakeholders.

2. Manufacturing Oversight & Factory Floor & Production Support
Plan, schedule, and oversee manufacturing processes to ensure timely and cost-effective production.
Ensure quality control standards and safety regulations are upheld.
Help monitor quality and flag issues before they become problems.
Work with production supervisors and teams to minimize downtime and optimize resources.
Identify areas for efficiency improvements in machinery, workflow, and manpower.

3. Dispatch & Logistics, STock & Warehouse Control
Oversee the entire dispatch process to ensure timely and accurate delivery of products.
Manage warehouse operations including stock control, space utilization, and inventory accuracy.
Collaborate with logistics partners and internal teams to improve delivery timelines and reduce errors.
Flag stock shortages, discrepancies, or reorder needs promptly.

4. Health & Safety
• Uphold health & safety standards on the floor and in the warehouse at all times.
• Report hazards, incidents, or non-compliance immediately.
• Support safety checks, toolbox talks, and housekeeping standards.
Maintain compliance with company policies, health & safety, and labor laws.

5. Staff Oversight & Team Support
Team Leadership & Development
Lead and motivate a multidisciplinary team across departments.
Create a positive, performance-driven culture.
Identify training and development needs, and build succession plans.
Support onboarding and day-to-day guidance for junior staff.

6. Financial & Operational Management
Manage branch budgets, P&L, and report on financial performance.
Monitor and control costs in line with business targets.

6. General Branch Support
• Assist with basic day-to-day admin
• Step in and cover gaps wherever needed — this role is genuinely “a bit of everything.”
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Key Performance Indicators (KPIs)
Sales & Customer – Customer satisfaction/feedback, contribution to sales targets, Customer acquisition and retention rate.
Manufacturing – On-time production vs. plan (%), production cost per unit, Scrap/rework rate (%), machine uptime (%).
Production – Floor issues flagged/resolved, support to on-time production
Dispatch – On-time, in-full (OTIF) delivery performance, Order accuracy and turnaround time.
Stock – Stock accuracy, stock discrepancies, housekeeping standards
Health & Safety – Safety compliance, incidents reported and resolved
Team – Team morale/engagement, reliability, attendance

Ideal Personality Traits
• Hands-on – happy to get involved wherever needed, no task too small.
• Customer-loving – genuinely enjoys engaging with and looking after customers.
• Reliable – shows up, follows through, can be counted on.
• Safety-conscious – takes health & safety seriously without being told twice.
• Team player – supports colleagues and pitches in willingly.

Core Competencies & Skills
Decisive – Can make tough decisions quickly and confidently.
Excellent communication, negotiation, and problem-solving skills.
Detail-Oriented – Has a keen eye for operational issues and continuous improvement
Stock control and inventory management experience.
Comfortable working in a factory floor/manufacturing environment.
Understanding of health & safety principles and practical application.
Good communication and a natural, warm approach with customers.
Managerial experience

Minimum Qualifications
• Matric essential; A relevant certificate/diploma (Business, Operations, or similar).
• 3+ years’ experience in a manufacturing environment in a managerial capacity (prior exp in a different capacity before that)
• Stock management – pref large stock count
Health & safety practices.
• A track record of reliability and willingness to learn

Very competent on Excel and good with systems