Senior Account Manager – Technology

This senior account management role focuses on developing new enterprise business and managing strategic customer relationships to drive revenue and gross profit growth in a technology and ICT services environment.

ABOUT THE ROLE

The Senior Account Manager is responsible for end-to-end ownership of a portfolio of large enterprise customers, ensuring sustainable sales growth, profitability, and high levels of customer satisfaction.

Key responsibilities include

• Develop new business across targeted enterprise and industry verticals, with a focus on large organisations and executive-level engagement.
• Prospect and acquire new customers through research, outreach, meetings, workshops, and attendance at relevant conferences.
• Engage with customers at C-level and senior executive level, building a thorough understanding of their organisation, strategy, and priority needs.
• Translate customer requirements into aligned, industry-specific technology solutions that deliver tangible business value.
• Act as the customer lead into the wider solution and service delivery teams, coordinating input from pre-sales, product, services, and support functions.
• Maintain an excellent customer-oriented approach, consistently acting professionally, ethically, and in line with high-performance behaviours.
• Manage multiple customer accounts efficiently and effectively, prioritising opportunities and stakeholder relationships.
• Ensure the continued provision of essential solutions and services in a timely, efficient, and effective manner.
• Take ownership for meeting aggressive sales and growth targets, focusing on both revenue and gross profit.
• Judge market conditions at macro and micro level to inform customer direction, solution positioning, and pricing decisions.
• Maintain strong, open communication and teamwork with internal colleagues to support solution design, delivery, and customer success.
• Manage stakeholders and outcomes across customer and internal teams to achieve agreed commercial and service objectives.
• Maintain a strong understanding of customer needs and satisfaction levels in a high-tech environment and take action to protect and grow accounts.

WHAT YOU’LL NEED

• Essential qualifications, experience, and skills:
• Matric.
• Degree in Business Administration, Marketing, or a similar field.
• Postgraduate qualification in Business Administration, Marketing, or a similar field.
• Proven work experience as a Sales Account Manager, ideally at senior level, dealing with enterprise customers.
• Hands-on experience in technology or ICT-related sales, with a track record of delivering strong customer experience.
• Demonstrated ability to deliver projects and respond to customer inquiries on time.
• Solid understanding of sales performance metrics and how to use them to manage pipelines and results.
• Knowledge of CRM software and MS Office.
• Extensive industry knowledge within ICT/technology services, with a clear view of market trends and future developments.
• Strong analytical skills to assess market conditions, competition, and to set accurate, profitable pricing.
• Excellent verbal and written communication skills, with the ability to present and negotiate at C-level.
• Strong interpersonal skills for telephone and face-to-face customer interactions.
• Negotiation skills to secure profitable accounts and close complex solution sales.
• Strategic thinking capabilities, including the ability to understand and align to customer and company vision.
• Ability to set and execute the commercial and relationship vision for allocated accounts.
• Exceptional team management and stakeholder coordination skills.
• Ability to delegate efficiently while maintaining accountability for outcomes.
• High level of diplomacy and patience when dealing with complex customer and internal situations.
• Strong listening skills and the ability to incorporate customer feedback into account strategies.
• Self-motivated, able to perform at optimal levels under pressure and in a fast-paced, high-tech environment.

NICE TO HAVE These attributes are not strictly essential but will strengthen your fit for the role

• Deep expertise in a specific enterprise business or industry vertical (for example, financial services, telecommunications, healthcare, or public sector).
• Experience working with complex ICT solutions such as multi-cloud, cybersecurity, networking, data centre, or managed services.
• Original thinking and the ability to generate ideas for new sales approaches, solution combinations, or value propositions.

WHY JOIN US

• This role sits within a technology and ICT services environment that focuses on integrated solutions, managed services, and digital transformation for enterprise customers. Typical work involves:
• Engaging with senior stakeholders in large, often regulated organisations on strategic technology initiatives.
• Collaborating with specialist pre-sales, product, services, and support teams to craft and deliver complex solutions.
• Operating in a professional, performance-driven culture that values service excellence, ethical conduct, and strong customer relationships.
• Working in a high-tech context where customer satisfaction, reliability of service, and long-term partnerships are central to success.
• To apply, please submit your CV and a short cover note outlining your relevant enterprise account management and technology sales experience.