IT Application Implementation Lead

Our client in the Logistics sector is seeking an IT Applications Implementation Lead to manage, implement, and support various business line applications and software systems. The role involves overseeing day-to-day issues, driving continuous improvement projects, and training end users. A background in the Freight and Logistics sector would be beneficial, particularly if you have Freight Forwarding Business Applications knowledge. We are looking to fill two roles: one based in Cape Town and one in Kempton Park, Gauteng, both are permanent and onsite roles.

Requirements:

• High expertise in Project Management protocols.
• Tertiary qualification in IT or similar.
• Project Management certification
• Knowledge of Freight Forwarding Business Applications.
• Proficient in MS Office (Word, PowerPoint & Excel).
• Knowledge of Transport Management Systems and SQL is a plus.
• Understanding of Finance and related Reporting is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management is a plus

Responsibilities:

Deployment:

• Participate in the design and configuration of related applications and report designs.
• Manage specific application implementations, including pre/post Go-live planning.
• Perform due diligence as required.

System Evolution and Continuity:

• Manage system evolution, bug escalations, and resolutions.
• Conduct Expression of Need when required.
• Facilitate proper communication methods for evolution, bug fixes and release notifications to relevant parties.
• Translate business requirements into technical specifications with regional teams and vendors.
• Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support.

 Support and Troubleshooting:

• Troubleshoot production issues and perform root cause analysis.
• Ensure continuity of interfaces and liaise with vendors and regional IT to resolve issues.
• Develop and maintain support documentation.

Training:

• Conduct dynamic training sessions for end-users, trainers, system administrators, managers, and teams.
• Develop training materials and assess training needs.
• Stay updated on new features and releases, industry developments, and clients’ needs.
• Provide training and support upon request from management.
• Follow the agreed-upon level of support within the specified parameters.