Customer Service Specialist

Role Summary

We strive to deliver the most effective and advanced solutions for the life sciences sector throughout South Africa and into the broader African continent. We are currently looking for an experienced candidate in the role of Customer Service Specialist. The responsibilities include assisting with reception, handling quotes and order fulfilment process as well as resolving queries for our product range through non-face-to-face communication channels.

What you will be doing

• Assisting with reception area tasks for the regional Cape Town office including answering and directing calls from the switchboard; and being the initial contact point between internal and external clients; contractors and suppliers.
• Handles and responds to incoming quotation requests and purchase orders including processing of quotations and sales orders for a various range of products
• Delivery of accurate information on product range and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service experience
• Acts as client liaison relating to product availability, delivery and pricing information
• Responds to complaints from customers and takes ownership of the complaint resolution process
• Assists in the completion of general administrative functions as required

To be successful you will ideally need

• Matric with Pure Mathematics and Life Science (essential)
• Completed tertiary qualification (BSc, BSc Hons, BTech, HTech) in either Microbiology; Biochemistry; Life Sciences or equivalent field (advantageous)
• Minimum three (3) years of customer service experience, preferably in a medical diagnostic/laboratory supplier environment.
• Strong time management and planning skills and ability to prioritize in a flexible manner
• Excellent verbal and written business communication skills
• Strong customer service focus
• Ability to work quickly and under pressure
• Works effectively in a team environment to the benefit of the organisation
• High levels of accuracy and attention to detail