Azure Engineer – Tier 3

We are seeking a highly capable 3rd Line Azure engineer, you will be responsible to remotely deliver senior 3rd line support and project services to multiple international customers, in line with contractual SLAs and KPIs.

3rd Line Azure Engineer Responsibilities:

• Provide third line incident management (diagnosis, investigation, resolution), as well as technical project implementation services to the business’s customers focusing on Cloud technologies.
• Work with incident management, service desk, other technical teams and the customer as required.
• Understand SLAs in a production environment and proactively strive to meet the commitments. • Provide detailed and effective communication to internal teams and customers.
• Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues.
• Follow through on issues with vendors for a timely resolution.
• To be an integral team member identifying and contributing to customer service improvement suggestions, initiatives and solution realisation to all of the business’s customers.
• Develop and enhance cooperative interdepartmental relationships and communications throughout the company and with individuals external to the company.

3rd Line Azure Engineer Technical Requirements: 

• AZ-900 Microsoft Azure Fundamentals
• AZ-104 Microsoft Azure Administration
• AZ-140 Configuring and Operating Microsoft Azure Virtual Desktop
• AZ-305 Microsoft Azure Solutions Architect
• ITIL v3/v4 Foundation

5-10 years’ experience in the following areas:

• Microsoft Windows Server OS in an Enterprise environment (Implementing, managing and supporting)
• Microsoft Windows Active Directory Services (Implementing, managing and supporting)
• PowerShell scripting (analyse, edit & create)
• Configuring and maintaining all aspects of azure resources: Virtual Machines, Key vaults, Bastion, Azure Policy, Storage accounts, Virtual Networks, Routing tables, Azure FW policies, NSG rules, Azure AD, MFA, conditional access policies, Load balancers, Application Gateways, Backups, Azure Update Manager, Azure Arc.
• Compile technical documentation and user guides for IT systems and applications

Key Attributes:

• Strong written and oral communication in English is a must.
• Strong presentation skills are considered an asset.
• Strong and proven troubleshooting ability in a large scale, fast-paced operations environment.
• Demonstrated ability to work independently and manage time to support multiple high-priority objectives simultaneously.
• Ability to make timely and sound decisions under conditions of uncertainty and / or stress.
• Ability to design solutions and develop plans that are appropriately comprehensive, realistic, and effective for the business’s customer base.
• Ability to manage client and management expectations, keeping all stakeholders informed about projects and / or incidents.
• Ability to adjust plans to respond to changing business priorities. People Skills – Ability to work collaboratively within a team sharing ideas and gaining consensus on a proper solution.
• Effective and personable communication with customers and vendors to achieve desired results.
• Ability and desire to mentor teammates on areas of expertise, helping raise the collective knowledge of the team.
• Desire and drive to attain results and closure on issues even if faced with resistance & reluctance.
• Reliability and commitment to getting the job done (including after hours as required

Working Hours:

• Cover UK hours as required
• Provide out of hours standby cover on a rotational basis
• Work overtime when required and approved
• Be willing to work all SA public holidays in return for overtime remuneration or time in lieu