Internal Sales Representative

Position: Internal Sales Representative
Department: Johannesburg Branch
Location: Johannesburg

Competency Level:
• Clear verbal and written and communication skills
• Ability to communicate in a positive and proactive way
• Good interpersonal and negotiation skills
• Customer service Skills

Purpose of the position: To provide an efficient service and support to all customers, Sales Representatives and Technical Team. To meet and exceed individual targets whilst ensuring a high level of quality.

Requirements: (Educational, Experience)

Experience (required): 3-5 years’ experience in Admin and customer service Computer literacy – MS Office

Experience (preferred): Pastel experience

Education (required): Matric – Minimum job requirement Tertiary Qualification advantageous

Major Responsibilities

Internal Sales Function:
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.
• Compile & send quotations as received via e-mail for client
• Check relevant stock levels on Pastel.
• Assist Exports team with pricing / stock availability information for different regions
• Capture orders received on Pastel system & ensure that goods are ordered if stock is not on hand
• Place internal orders with Cape Town or Durban where necessary.
• Capture & process details on Credit Solutions Partner online system, for clients wanting to open an account.
• Complete vendors forms and return with any necessary paperwork. Follow up afterwards to ensure details have been received. If applicable, obtain vendor number from company.
• Assist walk in clients with queries where possible
• Forward proof of payment to Finance Department
• Process invoices for orders when goods come into stock
• Scan invoices to finance department for items collected / dispatched.
• Any other ad-hoc duties assigned by Mike or Helgardt
• Keep records of all checklists for ISO purposes

Personal Skills and Competencies
• Excellent listening skills
• Strong verbal & written communication skills, telephone etiquette
• Resilience – being able to handle/deal with complaints from customers
• The ability to work as part of a team
• Be self-driven & pro-active
• High sense of urgency
• Excellent phone manner
• Customer focus
• Technically minded
• Planning ability
• Self-disciplined and driven to meet sales budget
• Ability to build good relationships
• Ability to close deals efficiently and effectively
• Be a self starter who shows initiative