Communication Specialist

Overall Purpose of the Role

Seeking a dynamic Communications Specialist to coordinate internal communications, manage B2B corporate communications and external messaging, and support proactive communication on fraud and risk issues. The ideal candidate will be a strong writer, strategic thinker, and detail-oriented communicator with experience across multiple communication disciplines. They should have strong research and analytical skills as well as a keen interest in trends, current affairs and social media.

Experience and Skills Required

• Diploma or Bachelor’s degree in Communications, Public Relations, Journalism, Media Studies, Marketing or related field.

• Minimum 2 years’ experience in a communications or PR role.

• Proven corporate storytelling skills.

• Experience executing internal communication campaigns and media relations.

• Experience working closely with compliance/legal teams is a strong advantage.

• Driver’s license and own car preferable.

• Willingness to travel periodically.

Responsibilities

Internal Communications

• Collaborate with the Head of Corporate Communications to execute internal communication strategies that align with company goals and culture.

• Draft and distribute internal announcements and leadership updates.

• Collaborate with HR and leadership to support employee engagement and change management initiatives.

• Ensure consistency of internal messaging and tone across all channels.

• Support the Brand team with internal brand trust campaigns.

B2B Media and External Communication

• Craft compelling content for external B2B audiences, including media releases, thought leadership articles, case studies, and white papers.

• Manage relationships with business and trade media, identifying opportunities for coverage.

• Collaborate with B2B Marketing to align messaging across campaigns and platforms.

• Monitor industry trends and competitor communications to inform strategy.

Fraud and Risk Communication

• Collaborate with the Head of Corporate Communication to execute communication strategies related to fraud prevention, risk mitigation, and customer safety.

• Partner with Fraud and Risk teams to craft messaging that is both compliant and accessible.

• Support the preparation of customer- and stakeholder-facing responses in crisis or risk events.

• Draft awareness campaigns (internal and external) around fraud prevention and compliance.