Sales Manager – Gauteng Region

Job Title: Sales Manager – Gauteng Region

Position Purpose
The Sales Manager – Gauteng is responsible for leading the Gauteng sales team, establishing and nurturing customer relationships, and driving revenue growth within the Gauteng territory. This role involves developing sales strategies, managing key accounts, ensuring customer satisfaction, and overseeing the execution of sales processes in line with organizational goals. The incumbent will serve as the primary driver for customer acquisition and retention, while ensuring operational excellence and team performance in alignment with MasterDrive’s mission to deliver impactful driver training solutions.

Duties & Responsibilities

Core Sales Functions
• Lead and support the team in promoting, selling, and securing orders from existing and prospective customers through a relationship-based approach
• Demonstrate MasterDrive’s product and service offerings, helping clients identify the most suitable solutions for their needs.
• Provide ongoing coaching, supervision, and performance tracking of the sales team within the region.

Customer & Market Engagement
• Oversee and manage the entire process of establishing and maintaining strong business relationships with existing and potential customers in Gauteng.
• Conduct virtual and in-person client visits and presentations.
• Research and identify prospective customers within agreed & established focus areas and assess their value to the organization whilst developing new avenues.

Sales Strategy & Execution
• Develop clear, compelling proposals and quotations.
• Evaluate market and territory potential, track performance metrics, and adjust strategies accordingly.
• Design and manage customer value plans that include profiling, share analysis, and opportunity mapping.
• Plan personal and team sales strategies to maximize time and resource investment.

Team Management & Development
• Recruit, hire, and onboard skilled sales personnel.
• Upskill team members through internal product training and coaching on industry best practices.
• Initiate and provide training on other matters all of which should assist the team in becoming more proficient in understanding industries related to their business
• Foster team alignment to divisional goals and ensure clarity on key account allocations.

Sales Reporting & Compliance
• Provide detailed reporting on customer trends, competitor activity, and market feedback.
• Monitor sales team performance and maintain accountability for meeting divisional targets.
• Ensure all CRM updates, sales administration, and compliance requirements are met.
• Support and enforce ethical conduct and professional behavior across the team.

Cross-functional Coordination
• Work collaboratively with marketing, technical, and administrative teams to optimize customer experience.
• Attend trade shows, industry events, and internal training programs as required.
• Review new course content with sales team members and facilitate constructive feedback loops to enhance relevancy.

Technical Skills, Competencies, Qualifications, Education & Experience

Minimum Qualifications
• Matric certificate (Grade 12) – Required.
• Tertiary education in sales, marketing, or business (advantageous but not mandatory).

Experience
• Minimum of 3 years of direct sales experience (5+ years preferred).
• Proven track record of managing sales performance and achieving revenue targets.
• Experience in the motor industry, driver training, or similar sectors (advantageous).
• Prior experience in leading a national or regional sales force, including training and incentives management.

Technical & Functional Skills
• Excellent command of oral and written English communication.
• Strong customer relationship management (CRM) system proficiency.
• Advanced computer literacy, especially in Microsoft Office Suite (Excel, Word, PowerPoint).
• Sales planning, forecasting, and performance analysis skills.
• Proposal development and client presentation expertise.
• Non-negotiable: A demonstrable desire to grow in the role by investing in personal growth by reading and seeking supporting material and content

Core Competencies
• Leadership and team motivation.
• Strategic thinking and decision-making.
• Time and territory management.
• Customer-centric mindset and service orientation.
• Ethics, professionalism, and integrity.

Additional Requirements
• Own transport and a valid driver’s license (license code to be specified).
• Residence in Johannesburg or surrounding Gauteng areas.
• Willingness to travel across the region as needed.
 

KPI Summary – Sales Manager: Gauteng

Revenue & Sales Performance
Track team performance: new/existing business, call volumes – Consolidated report submitted during management meetings
Own sales target achievement – Monitor revenue & call performance, update pipeline activity
Progress reporting – Submit sales updates to DMD with account performance

Key Account Management
Allocation of accounts by type/industry – Review and optimize allocations for strategic fit
Account review & planning – Maintain ABC list, develop client strategies, upsell plan
Customer engagement tracking – Ensure scheduled calls and needs analyses are completed
Salesperson check-ins on key accounts – 1:1 sessions per salesperson on assigned accounts

CRM (BluWave) Utilization
Track CRM updates & usage – Ensure meetings, deals, and quotes are logged
Forward planning oversight – 3-month plan per salesperson reviewed weekly
Non-compliance reporting – Management summary of adherence to CRM expectations
Allocation of new accounts – Ensure accounts are added into the CRM timely

Sales Operations Support
Lead distribution & tracking – Review flow and quality of inbound leads
Support team quote follow-up – Track progress and close rates
Sales mailbox management – Report on response quality & turnaround times
Internal event support tracking – Ensure sales support contribution doesn’t impact delivery

Customer Experience
Response SLAs – Standard (2-day), Specialised (5-day), Complaint (1-day)
Complaint management – Track, resolve, and report using MasterCare data
Follow-ups & branch communication – Maintain full communication loops with clients and branches

Training & Development
Internal course reviews – Feedback on training relevance and quality
New course rollout & campaigns – Feedback, slides, campaign design, post-campaign review
Presentation development – Update slide decks and conduct internal demo reviews
Team upskilling activities – Identify and implement a learning or coaching activity

SLA & Industry Targeting
SLA tracking and expiry reviews – Maintain SLA spreadsheet and review added value
Industry proposals – Create one-pagers, assign industries to staff, report usage
SLA expansion opportunities – Identify potential SLA clients and assign follow-up

Procedural & Administrative Compliance
Report & Pipeline Updates – Pipedrive, sales meetings, bookings, and customer prep
Meeting attendance & preparation – Sales meetings, interdepartmental meetings
Customer research – Background work completed for all new leads

Code of Conduct
Professional conduct – Effective, respectful, and policy-aligned communication
Company culture adherence – Uniforms, behavior, and ethical standards observed
KRA compliance – Review and signoff of deliverables per quarter