Restaurant Supervisor

The main purpose of the role is to supervise and manage the shifts in the Restaurant, alongside providing
support and guidance to personnel to ensure successful, smooth running of operations, resulting in a positive
guest experience in compliance with the company policies and procedures.

 

Responsibilities:

Duties Includes but are not limited to:

Assist in supervising the day-to-day function of all guests and employees

Assist in controlling & analyzing on an ongoing basis, the following qualities, guest satisfaction, operating equipment, service standards and cleaning & hygiene

Assist in supervising and coordinating prompt, efficient and courteous serving during service

Establish and maintain effective employee relations

Assist in managing of stock and stock taking as per the standard operating procedure

Assist in coordinating formal training plans and conduct on the job training sessions

Handle guest complaints courteously and efficiently  

Be visible on the floor and attend to guests needs and requests

Ensure constant and effective communication between the Kitchen and Front of House 

Ensure that Dineplan and Reservations is updated and managed effectively

Requirements:

Min Grade 12

Relevant tertiary education 

Knowledge of all F&B and standards, quality presentation, service and products