Soft Services Manager

Purpose of the Role

We are seeking a proactive and experienced Soft Services Manager to oversee the delivery of cleaning, hygiene, landscaping, pest control, and related services at our Unilever Main site in KwaZulu-Natal. This role ensures service excellence, compliance with health and safety standards, and continuous improvement in line with Tsebo’s operational standards.

Key Responsibilities

• Manage and coordinate all soft services operations across the site.
• Supervise and support soft services staff, including training and performance management.
• Ensure compliance with health, safety, and environmental regulations.
• Monitor service delivery and implement improvements where necessary.
• Liaise with clients to ensure satisfaction and address concerns promptly.
• Maintain accurate records and prepare regular reports on service performance.
• Manage budgets and control costs effectively.
• Ensure availability and maintenance of equipment and supplies.
• Collaborate with internal and external service providers to ensure SLA compliance.
• Support emergency and disaster recovery planning and execution.

Minimum Requirements

• Grade 12 or equivalent qualification.
• Facilities Management Diploma or similar.
• Minimum 3–5 years’ experience in managing soft services in a facilities or hospitality environment.
• Strong knowledge of cleaning, hygiene, and waste management standards.
• Proficiency in MS Word, Excel, Outlook, and facilities management systems.

Skills and Competencies

• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Attention to detail and commitment to quality.
• Ability to work under pressure and meet deadlines.
• Customer-focused with a proactive approach to problem-solving