Sales Floor Trainer

Location: Cape Town
Employment Type: Full-Time, On-Site

Purpose of the Role

The Sales Floor Process Trainer is responsible for developing and delivering training that drives operational excellence across the Sales Floor. The role ensures that teams and individuals are trained, assessed, and competent in operational processes in order to meet service level expectations without compromising quality. This includes designing training materials, facilitating ongoing training sessions, conducting assessments, and maintaining accurate training records and reports.

Key Responsibilities

• Develop and update training material, assessments, and process documentation.
• Facilitate onboarding training, process refreshers, and continuous learning interventions.
• Conduct assessments to evaluate competency and identify performance gaps.
• Monitor and report on training progress and learner performance statistics.
• Collaborate with team leaders and operations to identify training needs.
• Drive quality and compliance through training and structured development.
• Maintain accurate records of training attendance, assessments, and outcomes.
• Adapt training delivery styles to suit individual and team learning needs.
• Use digital tools (PowerPoint, forms, video tools, e-learning platforms) to enhance learning.
• Provide mentorship, feedback, and development support to learners.
• Promote operational excellence and team effectiveness through training initiatives.

Skills and Competencies

• Strong listening and interpretation abilities.
• Excellent communication skills (verbal and written).
• Confident presentation and public speaking skills.
• Ability to train and engage both individuals and groups.
• Strong planning, organisation, and time management ability.
• High attention to detail and accuracy.
• Collaborative mindset with the ability to communicate across teams.
• Professional, approachable and supportive training style.
• Ability to work under pressure and meet training deadlines.
• Flexible and willing to work after hours if required.
• Strong computer literacy and training content design ability.

Tools and Technology

• Microsoft PowerPoint (advanced)
• Excel (training records and reporting)
• Microsoft Forms or similar test/assessment tools
• Video-based learning tools
• Learning and Development (L&D) platforms (advantageous)

Behavioural Attributes

• Goal-driven and proactive
• Team player with strong interpersonal skills
• Confident communicator
• Strong work ethic and commitment to quality
• Creative training approach with problem-solving ability
• Maintains professionalism and neutrality in employee interactions

Minimum Requirements

• Previous experience in training, coaching or facilitation in an operational environment.
• Experience designing and delivering training material.
• Strong presentation and facilitation skills.
• Excellent written and verbal communication skills.
• Experience with assessments, feedback, and learner development.
• Ability to plan and manage multiple training sessions and priorities.
• Research and content creation skills (advantageous).