Client Success Specialist – Packhouse Systems Support

🎯 We’re Hiring – Client Success Specialist: Pack House System Support

📍 Location: Durbanville, Cape Town (Onsite)
🕒 Type: Full-time

🏢 About DiPAR Systems

DiPAR Systems is a specialist software company serving the fruit industry since 2002. Our solutions connect every part of the fruit supply chain — from breeding and nursery operations through to farm management, packhouse, cold store, export logistics & fruit accounting.

🧑‍💼 The Role – Client Success Specialist: Pack House System Support

As a Client Success Specialist, you’ll be the bridge between our clients and our software. You’ll ensure users get maximum value from our systems through training, support, and relationship management.

You’ll play a key role in implementing and supporting tailored software solutions that deliver the reliability, depth, and flexibility DiPAR is known for.

📝 Key Responsibilities

• Act as the first point of contact for clients via phone, email, remote session, or in person.
  • Guide clients through the implementation, training and support of DiPAR’s software solutions.
  • Build long-term relationships with client teams and stakeholders.
  • Test and validate system updates or custom modifications.
  • Deliver client implementation, training & support sessions remotely and onsite.
  • Participate in after-hours or standby support on a rotational basis.

🙋‍♂️ About You

You’re a people-focused problem solver who thrives in dynamic environments. You enjoy technology, understanding how systems work, and helping others use them effectively.

⭐ What You Bring

• Strong communication skills in English (Afrikaans beneficial).
  • A collaborative, solutions-driven mindset.
  • Ability to work both independently and within a team.
  • Comfort in fast-paced, evolving environments.
  • Technical aptitude or experience in ERP / software systems / agri-business (advantageous).

🌱 Why Join DiPAR?

• Be part of a team transforming the fruit industry through innovative software.
  • Work on meaningful projects that impact food supply chains and sustainability.
  • Join a supportive environment that values learning and collaboration.
  • Hybrid flexibility, with opportunities to visit client sites and see your work in action.

📬 Ready to Apply?

If you’re passionate about helping people succeed with technology and want to work in an industry that feeds the world, we’d love to hear from you.

📧 Send your CV to: info@dipar.co.za
🌐 Learn more: www.dipar.co.za