Durban Branch Manager

Durban Branch Manager

Ready to lead a dynamic Durban branch where healthcare excellence meets commercial success? This is your opportunity to take the helm of a dual-division operation serving both homecare and capital equipment sectors within South Africa’s growing medical device and healthcare landscape. You’ll drive operational performance, foster strong team dynamics, and ensure patients receive world-class care every single day.

ABOUT THE ROLE

You’ll oversee the complete performance of the Durban branch, managing both Homecare and Capital divisions with full P&L responsibility. Working in a collaborative matrix structure, you’ll coordinate multiple functions—sales, clinical, technical, logistics, and support—ensuring seamless integration and exceptional service delivery. This is a hands-on leadership position where your strategic vision directly impacts branch profitability, team performance, and patient outcomes.

CORE RESPONSIBILITIES

Manage daily branch operations across both divisions, maintaining operational efficiency and service excellence

Monitor KPIs and performance metrics, identifying opportunities for improvement and growth

Collaborate with Homecare, Finance, HR, Technical, and Sales Managers to align activities with central functions

Lead direct reports and influence matrix teams, fostering a high-performance, patient-centric culture

Handle client escalations and complex service issues, driving resolution and satisfaction

Conduct compliance audits and address quality gaps to maintain regulatory standards

Manage budgets, expenses, assets, and invoicing while driving revenue growth and productivity

Champion workforce planning and resource optimisation across the branch

Ensure adherence to patient care plans and lead complaint resolution processes

Proven experience managing complex branch or business unit operations, ideally within healthcare or medical device distribution

Strong commercial and financial acumen with demonstrated budget management capability

Ability to thrive in a matrix structure and influence across functional boundaries

Excellent client management, problem-solving, and communication skills

High integrity, accountability, and a genuine commitment to patient-centred care

Capacity to build and motivate teams whilst maintaining service standards under pressure