Service Delivery Manager

About the Role

VEXALL looking for a motivated and results-driven professional to lead service delivery operations within a pharmacy environment. This role focuses on ensuring high performance, reliability, and exceptional client service across all touchpoints.

Key Responsibilities:

✔️ Client relationship management

✔️ Driving sales performance and growth

✔️ Ensuring customer satisfaction

✔️ SLA compliance and performance monitoring

✔️ Managing projects, new services, and repairs

✔️ Leading and developing high-performing teams

What You’ll Need:

🔹 10+ years’ experience in Service Delivery Management (large-scale environments)

🔹 Strong knowledge of ITIL principles

🔹 Expertise in IT support, field services, and helpdesk operations

🔹 Solid understanding of incident management & escalation processes

🔹 Strong leadership, communication, and problem-solving skills

🔹 Experience managing third-party service providers