Customer Success Manager

Customer Success Manager

A brilliant opportunity for a people-focused relationship builder who knows how to keep clients happy, engaged, and coming back for more. This role sits right at the heart of a fast-paced recruitment environment, where strong communication, commercial thinking, and a face-to-face approach make all the difference.

CORE RESPONSIBILITIES

This role is all about nurturing client relationships, spotting opportunities, and keeping service delivery smooth from first conversation to long-term partnership. You’ll be the trusted go-to for clients, helping them feel supported, understood, and well looked after.

Manage and grow strong client relationships with a hands-on, personalised approach

Meet clients in person across Johannesburg and build lasting connections face to face

Use your recruitment or HR sales experience to spot business opportunities and strengthen accounts

Keep communication clear, consistent, and professional throughout the client journey

Work closely with internal teams to ensure client expectations are met

Handle account activity with confidence, follow-through, and strong attention to detail

Support retention and growth by understanding client needs and responding quickly

Represent the business with energy, polish, and credibility in every interaction

WHAT YOU’LL BRING

This position calls for someone who knows the value of relationships and understands the pace of recruitment and HR environments. Confidence, commercial awareness, and a natural flair for client service will go a long way here.

At least 5 years’ experience in client management

Proven sales experience within the recruitment or HR industry

Based in Johannesburg

A genuine preference for face-to-face client meetings

Strong relationship-building and negotiation skills

A professional, confident, and approachable manner

The ability to work independently and manage multiple client priorities

Solid commercial instincts and a strong service mindset

WHAT WILL HELP YOU STAND OUT

The best fit for this role will bring a balance of business sense and people skills, plus the drive to turn everyday client interactions into long-term value.

A strong understanding of recruitment workflows and client expectations

The ability to read a room, build trust quickly, and keep conversations productive

A proactive attitude with a knack for finding solutions

Comfort working in a fast-moving, target-driven environment

If building strong client relationships is your thing and you enjoy being out in the field, this one could be right up your street.