Campus General Manager

A leading education institution is looking for a Campus General Manager to ensure the effective overall management of a campus in order to provide outstanding service delivery and academic leadership. 

DUTIES & RESPONSIBILITIES: 

• Financial (Profit and loss, expense target (salaries costs), returning business targets) 
• Customer experience and support (satisfaction rates/net promoter score, etc, student retention and student success) 
• Marketing (community engagement & brand representative – visibility, product offering suggestions) 
• Accreditation and programme management and compliance 
• SLA management 
• Campus budget management.  
• Campus operational planning – targets, objectives, priorities, schedules, projects. 
• Operational implementation and execution monitoring – control, corrective action. 
• Reporting. 
• Problem solving and decision quality, including escalations, queries, and complaints. 
• Campus resource and capacity management (people, equipment, systems, allocation of resources / workload and workflow monitoring – presentable campus.  
• Campus operational efficiency – refine campus processes through constant process evaluation / alignment with National. 
• Governance and compliance / Risk management.  
• Campus strategy in collaboration with National functions. 
• Talent acquisition and onboarding. 
• Individual performance – role clarity and objectives; reviews; feedback; corrective actions. 
• Succession / bench strength.  
• Skill levels – training & development / coaching & mentoring. 
• Change capability – resilience, flexibility, adaptability. 
• Remuneration. 
• Internal and external stakeholder engagement and management / collaboration

 REQUIREMENTS: 

• Relevant postgraduate qualification, preferably commerce (an undergraduate qualification may be considered for candidates with a proven track record of relevant experience 
• At least five years’ management experience in a higher education environment 
• Commercial knowledge and skills – understand profit and loss statements and the key drivers of income and expenses 
• Matrix management know-how 
• SLA management skills and know-how 
• Good understanding regarding the development and maintenance of a high-performance culture 
• Good understanding of customer experience principles and its impact on student success and student experience 
• Good understanding of academic processes and regulatory frameworks, as well as academic products and product development processes 

 Behavioural competencies:

• Initiative and responsibility  
• People leadership and development  
• Relations and networking  
• Influence  
• Effective communication (verbal and written) 
• Analysis and Judgment/problem solving 
• Innovation and change  
• Vision and strategy  
• Systematic approach (planning and organizing)  
• Steadiness (emotional tenacity) 
• Business development and Bottom-line focus