Branch Manager

Job Summary:

We are seeking a dynamic and results-driven Branch Manager to oversee and drive the operations of our branch, with a strong focus on sales performance, manufacturing productivity, and efficient dispatch and logistics. This role is both strategic and hands-on, requiring leadership across cross-functional teams to ensure profitability, customer satisfaction, and operational excellence.

 

Key Responsibilities:

1. Sales Management

Drive branch sales to meet or exceed monthly, quarterly, and annual targets.

Develop and implement sales strategies and campaigns to grow customer base and revenue.

Manage the sales team; set clear targets, monitor performance, and provide coaching and training.

Build strong relationships with key customers and stakeholders.

 

2. Manufacturing Oversight

Plan, schedule, and oversee manufacturing processes to ensure timely and cost-effective production.

Ensure quality control standards and safety regulations are upheld.

Work with production supervisors and teams to minimize downtime and optimize resources.

Identify areas for efficiency improvements in machinery, workflow, and manpower.

 

3. Dispatch & Logistics

Oversee the entire dispatch process to ensure timely and accurate delivery of products.

Manage warehouse operations including stock control, space utilization, and inventory accuracy.

Collaborate with logistics partners and internal teams to improve delivery timelines and reduce errors.

 

 

4. Financial & Operational Management

Manage branch budgets, P&L, and report on financial performance.

Monitor and control costs in line with business targets.

Maintain compliance with company policies, health & safety, and labor laws.

 

 

5. Team Leadership & Development

Lead and motivate a multidisciplinary team across departments.

Create a positive, performance-driven culture.

Identify training and development needs, and build succession plans.

 

Key Performance Indicators (KPIs):

Category                                                                     KPI

Sales                                                                              

Achieve or exceed revenue and gross profit targets.

Customer acquisition and retention rate.  

Manufacturing 

On-time production vs. plan (%), production cost per unit, Scrap/rework rate (%), machine uptime (%).

Dispatch            

On-time, in-full (OTIF) delivery performance, Order accuracy and turnaround time.

Financial           

Branch profitability (net margin), cost control (budget adherence).

Operational      

Health and safety compliance, audit results, staff turnover rate.

Team Performance        

Staff engagement scores, training hours completed, team productivity.

 

Ideal Personality Traits:

Decisive – Can make tough decisions quickly and confidently.

Goal-Oriented – Driven by results with a strong sense of accountability.

Resilient – Thrives under pressure and bounces back from setbacks.

Empathetic Leader – Builds rapport with teams and promotes collaboration.

Detail-Oriented – Has a keen eye for operational issues and continuous improvement.

 

 

 

Core Competencies & Skills:

Strong leadership and people management abilities.

Solid understanding of sales principles and customer relationship management.

Experience in manufacturing/production planning and efficiency improvement.

Knowledge of dispatch/logistics systems and stock control processes.

Financial acumen: budget management, P&L responsibility.

Excellent communication, negotiation, and problem-solving skills.

Proficiency in business software (e.g., ERP systems, MS Office, CRM tools).

 

Minimum Qualifications:

Bachelor’s degree in Business, Operations Management, Engineering, or related field.

At least 5 years of management experience in a multi-functional operational role.

Proven track record in meeting business targets and improving operational performance.