CloudOps Engineer

Position Summary and Primary Objectives

Experience the thrilling world of CloudOps Infrastructure Engineering. Join our dynamic team to enhance and command cutting-edge software and hardware in captivating Private Cloud and Data Management realms. Unleash your resourcefulness as a master problem-solver, collaborating with diverse teams and users. Your mission: orchestrate a seamless and high-octane tech infrastructure, propelling us to unparalleled success. Join us on this exhilarating expedition today.

Roles and Responsibilties

• Active directory user management.
• Maintaining procedural documentation.
• Assistance with Support escalations.
• Daily Infrastructure health checks.
• Active system monitoring.
• Configuration, patching and maintenance of Infrastructure and Software (VMware and VEEAM).
• Monthly support and maintenance evaluation and actioning.
• License and Web certificate renewals and implementations.
• Installing, monitoring and utilising VEEAM for customer and internal data management.
• Logging of support/ maintenance tickets with hardware and software vendors.
• Maintain a solid understanding of the Saicom-Private-Cloud, Data Management and Public Cloud Environments- including networking, software, hardware and cloud offerings.
• Creating and maintaining vApp and VM templates for fast deployment within the Saicom-Private-Cloud environment.
• Installation and maintenance of new hardware equipment, cabling, labeling and rack space.
• Maintenance of IP allocation for CloudOps related infrastructure.
• Remaining upskilled in areas surrounding our environment.
• Staff and customer training and demonstration.
• Customer onboarding- Private Cloud and data management.
• Customer solution architecture.
• Identify and investigate new tools and technologies.
• Monthly infrastructure reporting – Capacity, availability and risk.
• Scripting and automation.

Skills Requirements and Personal Attributes

• VCP (VMware Certified Professional).
• 5-10 years relevant experience preffere.
• VMCE (VEEAM Certified Engineer) a plus.
• Networking certification advantageous (CCNA, JNCIA N+ etc).
• Familiarity with Aria Operations and Aria for logs advantageous.
• Understanding of hardware firmware updgrade processes.
• Basic understanding of Kubernetes will be beneficial.
• Attention to detail and quality of work.
• Ability to work in a fast paced environment with time constraints.
• Team oriented.
• Ability to teach and be taught.
• Ability to take ownership of projects with minimal supervision.
• Excellent written and oral communication skills.
• Ability to mentor junior staff members.